MIA D. HOPSON
Missouri City,United States
Summary
Results-driven Human Resources and Project Management professional with a strong track record in business development, strategic planning, and operational optimization. Proven success in recruitment, succession planning, and performance management, effectively aligning HR strategies with organizational goals. Expertise in crafting inclusive HR policies, developing training programs, and implementing DEI initiatives that foster employee engagement and high-performing teams. Proficient in change management and utilizing HR metrics to support data-informed decision-making and enhance productivity.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Area Manager
Amazon
Houston, United States
05.2023 - 11.2024
- Enhanced team effectiveness through regular coaching sessions focused on safety protocols and skill growth.
- Coordinated efficient workflows to ensure timely deliveries and adherence to project budgets.
- Monitored KPIs through data analysis, pinpointed performance gaps, and introduced process improvements.
- Spearheaded initiatives to enhance processes, achieving a 5% improvement within one month.
- Facilitated team performance improvements with structured meeting cadences, schedules, and agendas.
- Collaborated with stakeholders and key personnel to implement organizational strategies.
- Provided essential updates on strategic objectives, enhancing collaboration across hierarchical levels.
- Generated thorough reports on key performance indicators to ensure alignment with human resource goals and regulatory requirements.
Communications Administrator
University of Houston-Downtown
Houston, United States
07.2022 - 04.2023
- Executed strategies to bolster employee engagement and ensure departmental alignment.
- Created and sustained communication frameworks to align updates with company values.
- Organized annual schedule to ensure seamless completion of committee duties.
- Developed and executed crisis communication plans, ensuring timely and transparent updates were delivered to stakeholders.
- Evaluated communication analytics to measure engagement rates, feedback quality, and response times.
- Generated actionable insights through comprehensive analysis of key communication data.
- Led recruitment and interviewing processes during board strategy meetings.
- Streamlined cross-functional communication initiatives to enhance information sharing.
Cosmetic Counter Manager
Macy's
Houston, United States
08.2021 - 06.2022
- Led group of three to five members, utilizing SWOT Analysis for enhanced skill development and unity.
- Shared comprehensive updates on financial performance leading to increased product sales.
- Launched effective plan boosting sales of the month’s featured products by 10%.
- Led initiatives to streamline procdiut sales, promotional product sales, and communication processes, boosting engagement metrics.
- Developed and motivated counter associates, monitored customer service level and built sales through training team members and maintaining counter stock and visual presentation.
Esthetcian
TDLR
Houston, United States
12.2013 - 02.2020
- Enhanced customer retention through effective advertising of comprehensive skincare solutions.
- Provided personalized guidance on skin care practices tailored to unique client needs, achieving a 7% rise in customer retention.
- Delivered exceptional customer care and specialized skincare treatments, boosting product sales by 15%.
- Handled client personal information in compliance with HIPPA regulations while maintaining attention to detail.
- Checked supplies inventory regularly to ensure adequate stock levels at all times.
- Supported profitability by upselling products and services and processing sales.
Education
MBA - Human Resources Management/Project Management
University of Houston Downtown
Houston, Texas12-2024
Bachelor of Arts - Communication Studies
University of Houston Downton
Houston, Texas08.2021
Skills
- Human resources management
- Strategic initiatives
- Cross-functional collaboration
- Performance evaluations
- Staff management
- Operational leadership
- Team building and leadership
- Employee motivation
- Project management
- MS Office
Certification
- National Black MBA Association-Houston chapter
- National Human Resources Management Certification
- The National Society of Leadership and Success
Timeline
Area Manager
Amazon
05.2023 - 11.2024
Communications Administrator
University of Houston-Downtown
07.2022 - 04.2023
Cosmetic Counter Manager
Macy's
08.2021 - 06.2022
Esthetcian
TDLR
12.2013 - 02.2020
MBA - Human Resources Management/Project Management
University of Houston Downtown
Bachelor of Arts - Communication Studies
University of Houston Downton
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