Miadevi Altobello
Mesa,AZ
Summary
Dynamic Visual Merchandiser and Customer Service Cashier with a proven track record at Kohls Department Store. Expert in enhancing customer experience and store aesthetics, leading to a significant improvement in customer satisfaction. Skilled in planogram resets and staff training, adept at problem-solving and boosting customer loyalty through exceptional service.
Overview
2025
2025
years of professional experience
Work History
Visual Merchandiser
Kohls Department Store
- Worked with store managers to implement new displays, promotions and store layout changes.
- Managed mannequin styling, ensuring alignment with current fashion trends and company branding guidelines.
- Trained and supervised junior team members in visual merchandising techniques for consistent brand presentation across the store.
- Revamped store layout to improve customer flow and overall shopping experience, resulting in better customer satisfaction ratings.
- Monitored and replenished display inventory and restructured according to available stock.
- Assisted with special event planning and execution, incorporating creative visual elements to enhance the overall atmosphere and support promotional objectives.
- Updated signage regularly to reflect current promotions or markdowns, improving clarity for customers seeking sale items within the store environment.
Customer Service Cashier
Kohls Department Store
10.2017 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Counted money in drawers at beginning and end of each shift.
- Developed and managed relationships with customers to increase customer loyalty.
- Answered product questions using knowledge of sales and store promotions.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
Education
Temple University
Philadelphia, PASkills
- Customer service
- Customer experience
- Order management
- Planogram resets
- Problem-solving
- Staff training
- Pricing and shelf labeling
Timeline
Customer Service Cashier
Kohls Department Store
10.2017 - Current
Visual Merchandiser
Kohls Department Store
Temple University
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