Mia Eberhart
Columbia,SC
Summary
Offering key skills in team collaboration and activity planning, eager to learn and develop in dynamic environment. Contributes solid understanding of safety procedures and effective communication techniques. Dedicated to cultivating lasting rapport with customers and guests to promote retention and loyalty. Ready to use and develop leadership and organizational skills in dynamic and interactive environments.
Overview
4
4
years of professional experience
Work History
Fast Food Worker
Tropical Smoothie Cafe
07.2024 - 08.2024
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Collaborated with team members to quickly fill large orders and serve large parties.
- Collaborated with team members to maintain a well-stocked inventory and ensure smooth operations during peak hours.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
- Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced environment.
After School Care and Summer Camp Counselor
Dr. Pamela Pepper
08.2021 - 07.2023
- Worked with children of varying age, interest, skill, and developmental levels.
- Acted as positive role model and mentor to provide campers with constructive guidance and promote healthy habits and attitudes.
- Managed daily operations of camp programs, ensuring smooth transitions between activities and maintaining participant engagement throughout the day.
- Supported children by actively listening and offering encouragement.
- Organized and guided group activities by leading, coaching, and participating with campers.
- Fostered a supportive and inclusive environment for all campers, promoting teamwork and respect among peers.
- Increased camper satisfaction by consistently providing a high level of enthusiasm and energy throughout daily activities and special events.
- Implemented camp activities fostering physical, social, and emotional growth.
- Collaborated with fellow counselors to develop creative solutions for behavioral issues, resulting in improved camper conduct.
- Communicated with families to keep parents informed on child's camp experience and address any concerns or issues.
- Administered first aid quickly to provide health and safety to campers.
- Facilitated conflict resolution between campers when necessary, promoting healthy communication skills within the group dynamic.
- Implemented safety protocols during recreational activities, reducing the risk of injuries among campers.
- Maintained accurate records of camper attendance, medical information, and incident reports as required by regulatory standards.
- Developed strong rapport with parents by addressing concerns promptly and professionally during pick-up and drop-off times.
- Provided ongoing feedback on camper progress to parents through weekly updates, strengthening relationships between families and the camp community.
Guest Services
TopGolf
12.2022 - 05.2023
- Established effective communication channels between departments for seamless coordination of guest services.
- Maintained detailed records of frequently asked questions for future reference and continuous improvement of guest services.
- Assisted guest services department in directing guests around the stadium effectively while maintaining a friendly demeanor at all times.
- Trained new team members on company policies, procedures, and best practices in guest services.
- Participated in regular staff meetings to remain informed on current promotions, events, menu updates, and other pertinent information relevant to providing top-quality guest services.
Retail Associate
Mama Africa
07.2020 - 06.2021
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
- Collaborated with team members to achieve daily sales goals and exceed performance targets.
Education
Marketing
University of South Carolina
Columbia, SC05-2027
High School Diploma -
James Island Charter High School
Charleston, SC06-2023
Skills
- Guest services expertise
- Problem-solving
- Patience and empathy
- Compassionate communication
- Attention to detail
- Creativity and innovation
- Role modeling
- Decision-making
- Active listening
- Reliability
- Customer engagement
- Positive and engaging demeanor
Timeline
Fast Food Worker
Tropical Smoothie Cafe
07.2024 - 08.2024
Guest Services
TopGolf
12.2022 - 05.2023
After School Care and Summer Camp Counselor
Dr. Pamela Pepper
08.2021 - 07.2023
Retail Associate
Mama Africa
07.2020 - 06.2021
Marketing
University of South Carolina
High School Diploma -
James Island Charter High School
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