I’m a medical aesthetics professional with a clinical foundation in dermatology and more than a decade of experience understanding what matters to patients—and what helps a practice thrive. During eight years as Centre Director at ZO Skin Centre Dallas, I helped build an award-winning practice through exceptional patient experiences, lasting relationships, cohesive branding, and a team culture rooted in trust.
The work that energizes me most begins with a conversation: listening closely, understanding someone’s goals, explaining possibilities clearly, and helping them feel confident in their next step. My experience with ZO Skin Health consultations has shaped an approach to sales grounded in education, genuine connection, and recommendations that earn long-term trust.
I’m now intentionally exploring opportunities beyond practice leadership where I can deepen my expertise, stretch my thinking, and contribute through consultative sales, patient education, relationship development, or brand representation. I bring both clinical understanding and business perspective, along with curiosity, thoughtful communication, and a belief that how we make people feel is what keeps them coming back.
Work History
Centre Director
8 Years 6 Months- Managed daily operations, optimizing center workflow and enhancing patient satisfaction.
- Enhanced the patient experience by delivering personalized, client-centered care, educating patients on treatment plans and recovery expectations, and maintaining consistently high patient satisfaction and positive client feedback.
- Built and mentored high-performing clinical and administrative teams through ongoing training, collaboration, and leadership development, resulting in improved operational performance, patient satisfaction, and team cohesion.
- Improved clinical operations through precise patient documentation, effective inventory management, and treatment coordination, fostering seamless daily operations and continuity of care.
- Supported a wide range of cosmetic and aesthetic procedures, including injectables, laser treatments, skincare services, and body contouring, while upholding strict safety, sterilization, and hygiene protocols.
- Coordinated marketing initiatives, boosting brand visibility and attracting new clients.
Certified Medical Assistant
2 Years 11 Months- Assisted physicians with dermatological examinations, medical procedures, and in-office surgeries by preparing patients, supporting clinical treatments, and ensuring efficient patient flow within a fast-paced medical environment.
- Performed clinical and administrative duties under physician supervision, maintaining a strong focus on patient safety, comfort, confidentiality, and quality of care throughout all stages of treatment.
- Conducted comprehensive patient intake assessments, reviewed medical histories, documented clinical information, and communicated updates to physicians to support accurate diagnoses and treatment planning.
- Educated patients on medications, post-procedure care, treatment plans, and follow-up instructions, facilitating clear communication between providers and patients to enhance patient experiences.
- Communicated laboratory results and physician recommendations to patients with professionalism and attention to detail, ensuring continuity of care and improving patient understanding.
- Maintained industry knowledge and clinical proficiency through participation in ongoing training programs, workshops, and continuing education opportunities in dermatology and aesthetic medicine.
Skills
- Medical aesthetics operations
- Aesthetic procedures
- Patient experience and satisfaction
- Sales operations and business development
- Inventory management
- Workflow optimization
- Cross-functional collaboration
- Strategic leadership
- Team building and mentorship
- Problem solving
- Verbal and written communication
- Self-motivation