Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Miah Braddy

San Antonio

Summary

Qualified candidate with a strong background in customer service, aiming to advance within the organization. Excellent aptitude for quickly acquiring new skills and effectively utilizing existing skillset to surpass performance expectations. Goal is to continuously enhance abilities and contribute to company growth.

Overview

9
9
years of professional experience

Work History

Business Account Manager

Comcast
02.2024 - Current
  • Last line of defensive when a customer wants to disconnect their services
  • We save the customers account and save the company from losing a customer
  • Handle inquiries regarding customers reducing their monthly bills, adding or removing services on the accounts, and upgrades needed on the account with little tech assistance
  • Selling Mobile phones and also upselling their current plan
  • Assisting customers with any questions regarding their plan & bills

Business Account Manager

Valor Intelligent Processing
03.2023 - 01.2024
  • Last line of defensive when a customer wants to disconnect their services
  • We save the customers account and save the company from losing a customer
  • Handle inquiries regarding customers reducing their monthly bills, adding or removing services on the accounts, and upgrades needed on the account with little tech assistance
  • Selling Mobile phones and also upselling their current plan
  • Assisting customers with any questions regarding their plan & bills

Accountant/Payroll

Aston Carter
12.2019 - 03.2023
  • Handle all inquires referring to payroll, missing time cards, etc
  • Handling all those different inquires in a timely and sufficient manner
  • Excel proficient
  • Used Zoom or Teams to meet with different clients on a daily basis

Assistant Manager/Sales Associate

Boost Mobile
04.2017 - 12.2018
  • Assist customers with any product/service questions
  • Use existing customer base to generate additional sales
  • Maintains floor inventory levels
  • Handles sales transactions
  • Process payments for delinquent account balances and new service
  • Respond to customer inquiries and resolve efficiently and professionally
  • Provided effective and timely resolution to a range of customer inquiries
  • Utilized strong interpersonal communication skills with customers and department personnel
  • Sets up new phone, internet and cable accounts
  • Accept assignments with an open, cooperative team oriented attitude

(ERC) - Mortgage/Escrow Specialist Skill2

Enhanced Recovery Center
11.2015 - 02.2018
  • Respond and resolve inquiries from members, co-workers and3rd party's in a professional, accurate and detailed manner
  • Promptly return phone calls and complete tickets in accordance to the department set standard and policy
  • Follows internal processes and procedures to ensure all activities are performed in accordance with departmental and company policies and procedures
  • Establish and maintain escrow accounts
  • Work with third party vendors to collect supporting documentation
  • Run and mail late notices and monthly statements
  • Utilized multiple call center support applications to efficiently assist customers
  • Processed payments for delinquent account balances

Education

Associate Degree In Nursing - Medical Assistant

Concorde Career College
San Antonio, TX
2025

High School Diploma - General Studies

Nathan B. Forrest High School
05.2014

Skills

  • Escrow
  • Negotiation
  • Customer support
  • Customer service
  • Communication skills
  • Retail sales
  • Sales
  • Cold calling
  • Front desk
  • Time management
  • Microsoft Word
  • Accounts payable
  • Microsoft Excel
  • Tax experience
  • Cash handling
  • Driving
  • Cashiering
  • Accounts receivable
  • Organizational skills
  • Microsoft Office
  • Upselling
  • Payroll
  • Accounting
  • Hotel experience

Additional Information

  • SKILLS
  • Exceptional Customer Service skills
  • Superior communications skills
  • Proficient in MS Word and Excel
  • Excellent time management
  • Excellent problem resolution skills.
  • Ability to maintain a daily high call volume while assisting others.
  • Manage multiple priorities while maintaining effective results.
  • Assist with Escalated Calls

Timeline

Business Account Manager

Comcast
02.2024 - Current

Business Account Manager

Valor Intelligent Processing
03.2023 - 01.2024

Accountant/Payroll

Aston Carter
12.2019 - 03.2023

Assistant Manager/Sales Associate

Boost Mobile
04.2017 - 12.2018

(ERC) - Mortgage/Escrow Specialist Skill2

Enhanced Recovery Center
11.2015 - 02.2018

High School Diploma - General Studies

Nathan B. Forrest High School

Associate Degree In Nursing - Medical Assistant

Concorde Career College
Miah Braddy