Summary
Overview
Work History
Education
Skills
Timeline
Generic

Miah Braddy

San Antonio

Summary

Qualified candidate with a strong background in customer service, aiming to advance within the organization. Excellent aptitude for quickly acquiring new skills and effectively utilizing existing skillset to surpass performance expectations. Goal is to continuously enhance abilities and contribute to company growth.

Overview

10
10
years of professional experience

Work History

Business Account Manager

Comcast
02.2024 - Current
  • Last line of defensive when a customer wants to disconnect their services
  • We save the customers account and save the company from losing a customer
  • Handle inquiries regarding customers reducing their monthly bills, adding or removing services on the accounts, and upgrades needed on the account with little tech assistance
  • Selling Mobile phones and also upselling their current plan
  • Assisting customers with any questions regarding their plan & bills

Mortgage/Escrow Specialist- Retention Specialist

Enhanced Recovery Center / Valor Intelligent
11.2015 - 02.2024
  • Respond and resolve inquiries from members, co-workers and3rd party's in a professional, accurate and detailed manner
  • Promptly return phone calls and complete tickets in accordance to the department set standard and policy
  • Follows internal processes and procedures to ensure all activities are performed in accordance with departmental and company policies and procedures
  • Establish and maintain escrow accounts
  • Work with third party vendors to collect supporting documentation
  • Run and mail late notices and monthly statements
  • Utilized multiple call center support applications to efficiently assist customers
  • Processed payments for delinquent account balances
  • Last line of defensive when a customer wants to disconnect their services
  • We save the customers account and save the company from losing a customer
  • Handle inquiries regarding customers reducing their monthly bills, adding or removing services on the accounts, and upgrades needed on the account with little tech assistance
  • Selling Mobile phones and also upselling their current plan
  • Assisting customers with any questions regarding their plan & bills

Assistant Manager/Sales Associate

Boost Mobile
04.2015 - 12.2018
  • Assist customers with any product/service questions
  • Use existing customer base to generate additional sales
  • Maintains floor inventory levels
  • Handles sales transactions
  • Process payments for delinquent account balances and new service
  • Respond to customer inquiries and resolve efficiently and professionally
  • Provided effective and timely resolution to a range of customer inquiries
  • Utilized strong interpersonal communication skills with customers and department personnel
  • Sets up new phone, internet and cable accounts
  • Accept assignments with an open, cooperative team oriented attitude

Education

Associate Degree In Nursing - Medical Assistant

Concorde Career College
San Antonio, TX
2025

High School Diploma - General Studies

Nathan B. Forrest High School
05.2014

Skills

  • Escrow
  • Negotiation
  • Customer support
  • Customer service
  • Communication skills
  • Sales
  • Cold calling
  • Time management
  • Accounts payable
  • Tax experience
  • Cash handling
  • Accounts receivable
  • Organizational skills
  • Microsoft Office
  • Upselling
  • Payroll
  • Accounting

Timeline

Business Account Manager

Comcast
02.2024 - Current

Mortgage/Escrow Specialist- Retention Specialist

Enhanced Recovery Center / Valor Intelligent
11.2015 - 02.2024

Assistant Manager/Sales Associate

Boost Mobile
04.2015 - 12.2018

Associate Degree In Nursing - Medical Assistant

Concorde Career College

High School Diploma - General Studies

Nathan B. Forrest High School