Qualified candidate with a strong background in customer service, aiming to advance within the organization. Excellent aptitude for quickly acquiring new skills and effectively utilizing existing skillset to surpass performance expectations. Goal is to continuously enhance abilities and contribute to company growth.
Overview
10
10
years of professional experience
Work History
Business Account Manager
Comcast
02.2024 - Current
Last line of defensive when a customer wants to disconnect their services
We save the customers account and save the company from losing a customer
Handle inquiries regarding customers reducing their monthly bills, adding or removing services on the accounts, and upgrades needed on the account with little tech assistance
Selling Mobile phones and also upselling their current plan
Assisting customers with any questions regarding their plan & bills
Mortgage/Escrow Specialist- Retention Specialist
Enhanced Recovery Center / Valor Intelligent
11.2015 - 02.2024
Respond and resolve inquiries from members, co-workers and3rd party's in a professional, accurate and detailed manner
Promptly return phone calls and complete tickets in accordance to the department set standard and policy
Follows internal processes and procedures to ensure all activities are performed in accordance with departmental and company policies and procedures
Establish and maintain escrow accounts
Work with third party vendors to collect supporting documentation
Run and mail late notices and monthly statements
Utilized multiple call center support applications to efficiently assist customers
Processed payments for delinquent account balances
Last line of defensive when a customer wants to disconnect their services
We save the customers account and save the company from losing a customer
Handle inquiries regarding customers reducing their monthly bills, adding or removing services on the accounts, and upgrades needed on the account with little tech assistance
Selling Mobile phones and also upselling their current plan
Assisting customers with any questions regarding their plan & bills
Assistant Manager/Sales Associate
Boost Mobile
04.2015 - 12.2018
Assist customers with any product/service questions
Use existing customer base to generate additional sales
Maintains floor inventory levels
Handles sales transactions
Process payments for delinquent account balances and new service
Respond to customer inquiries and resolve efficiently and professionally
Provided effective and timely resolution to a range of customer inquiries
Utilized strong interpersonal communication skills with customers and department personnel
Sets up new phone, internet and cable accounts
Accept assignments with an open, cooperative team oriented attitude