Summary

Overview

Work History

Education

Skills

Certification

Timeline

Miah Gordon

Conyers,GA

Summary

Detail-oriented healthcare and administrative professional with experience in medical documentation, patient relations, insurance verification, scheduling, customer service, and data management. Skilled in electronic health records, multitasking, problem-solving, and maintaining confidentiality in fast-paced environments. Seeking a remote opportunity where strong communication, organizational, and technical skills can contribute to exceptional customer and client support.

Overview

years of professional experience

Certifications

Work History

Optometric Technician / Medical Scribe

Frank Day & Associates (LensCrafters)

Lithonia, GA

03.2026 - Current

Perform diagnostic pre-testing using autorefractors, Optos retinal imaging, and non-contact tonometry equipment.
Accurately document patient encounters, diagnoses, and treatment plans as a medical scribe for optometrists.
Maintain electronic health records (EHR) while ensuring HIPAA compliance and patient confidentiality.
Review patient medical histories and prepare charts for provider examinations.
Educate patients on testing procedures and assist with appointment scheduling and follow-up care.
Deliver exceptional customer service while managing a high-volume patient environment.
Demonstrate strong data entry, documentation, communication, and multitasking skills.

Member Experience Specialist

Citizens Trust Bank

Lithonia, Georgia

10.2024 - 09.2025

Assisted members upon entry, fostering a professional and welcoming atmosphere.
Educated members on financial products and services, facilitating account openings and closures.
Resolved account discrepancies through diligent maintenance and necessary updates.
Guided members in using online banking and mobile apps, addressing technical issues effectively.
Maintained professionalism by adhering to organizational policies and standards of conduct.
Recommended tailored financial products to align with member goals and branch strategy.
Counseled members on money management, providing personalized financial guidance.
Cultivated strong relationships internally and externally, upholding the organization’s mission and values.

Phlebotomist

Biolife Plasma Services

Savannah, Georgia

12.2023 - 06.2024

Collected plasma donations safely and efficiently, adhering to BioLife protocols and OSHA standards.
Verified donor eligibility through comprehensive screening and medical history review.
Maintained accurate documentation of donor information and collection procedures in electronic systems.
Ensured compliance with federal, state, and company regulations, including HIPAA guidelines.
Provided a professional donor experience by addressing questions and concerns with empathy.
Operated phlebotomy equipment and collection devices, ensuring proper sterilization and functionality.
Monitored donors for adverse reactions during donation, responding promptly to ensure safety.
Assisted with inventory management by stocking supplies and maintaining an organized workspace.

Front Office Specialist

Botanical Science

Pooler, Georgia

03.2022 - 02.2023

Delivered high-quality Total Patient Experience through professional and supportive service during patient interactions.
Greeted patients promptly, ensuring seamless check-in and check-out processes.
Managed multi-line phone systems, handling calls with courtesy and urgency.
Maintained awareness of doctor schedules to support efficient patient flow.
Verified insurance authorizations and created accurate flow sheets for clinical staff.
Processed patient check-outs and collected payments in accordance with office policies.
Coordinated patient flow within the office, communicating effectively with care team.
Completed daily cash reconciliations, balanced cash drawers, and performed end-of-day duties.

Medical Billing and Collections Specialist

Medical Skilled Professionals Unlimited

Statesboro, Georgia

04.2020 - 04.2021

Operated QuickBooks to accurately record and analyze financial data for the organization.
Reviewed postings and documents to ensure accuracy and compliance with coding standards.
Utilized digital tools and calculators to produce essential financial documents efficiently.
Maintained adherence to federal, state, and company regulations in all accounting tasks.
Coded financial transactions according to company standards for precise reporting.
Accessed financial systems to provide accurate responses to inquiries regarding accounts.
Processed payroll, entered employee timesheets, ensuring confidentiality and precision.
Performed medical billing duties, including payment posting and follow-up with insurance providers.