Miah Laster
Ypsilanti
Summary
Dynamic and results-driven professional with strong leadership qualities, enhancing food quality, and exceptional customer service skills, honed at FedUp Ministries. Proven track record in enhancing client satisfaction and mentoring employees, while maintaining a safe and organized work environment. Adept at logistics coordination and conflict resolution, ensuring efficient operations and team cohesion in day-to-day operations.
Overview
5
5
years of professional experience
Work History
Staff Member/Kitchen Staff Member/Catering Staff Member
FedUp Ministries
08.2023 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Established positive relationships with customers and other staff members.
- Responded sensitively and competently to service customers with diverse cultural backgrounds.
- Developed strong relationships with clients through consistent communication and attentive customer service, resulting in increased overall satisfaction.
- Consistently preparing and serving meals for 100+ individuals.
- Trained new employees on company policies and procedures, contributing to a cohesive team atmosphere and improved overall performance.
- Enhanced client satisfaction by providing personalized support and promptly addressing inquiries.
- Persevere working in adverse conditions (small spaces and, or varying weather conditions).
Crew Leader
Growing Hope
06.2021 - 07.2023
- Trained employees in time management and proper ways to complete job duties.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and promptly addressing potential hazards.
- Monitored team members to verify work quality and address concerns.
- Served as the primary point of contact between crew members and upper management, relaying important information as necessary.
- Provided ongoing training and support for new hires, ensuring they were well-equipped to perform their duties effectively.
- Communicated effectively with upper management, team members, and customers to keep everyone informed.
- Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
- Pitched in to help with various job tasks, fill in for sick employees and complete projects.
- Settled crew member disputes by addressing problems quickly and providing successful mediation.
Teen Program Member
Growing Hope
06.2020 - 07.2023
- Worked effectively in fast-paced environments in adverse conditions.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations (harvesting, planting, compost maintenance, weed pulling, building gardening beds), working efficiently and productively with all team members.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
Bachelor of Science - Social Work
University of Michigan, Dearborn
Dearborn, MI04-2027
High School Diploma -
Washtenaw International High School
Ypsilanti, MI05-2023
Skills
- Strong teamwork
- Cleaning and organization skills
- Customer relations skills
- Cash handling
- Leadership qualities
- Customer service
- Recordkeeping expertise
- Employee mentoring
- Materials restocking
- Supply replenishment
- Conflict resolution
- Logistics coordination
Languages
Spanish
Professional Working
English
Native or Bilingual
Interests
- Gardening
- I like working with my hands and fixing things
- I enjoy helping others and giving back to the community
- Cooking
- Gym Workouts
- Youth mentor, providing guidance and support to empower the next generation of leaders
- Watching Movies and TV Shows
- Community Cleanup
- Learning new cooking techniques and expanding my culinary skills
- Dance
Timeline
Staff Member/Kitchen Staff Member/Catering Staff Member
FedUp Ministries
08.2023 - Current
Crew Leader
Growing Hope
06.2021 - 07.2023
Teen Program Member
Growing Hope
06.2020 - 07.2023
Bachelor of Science - Social Work
University of Michigan, Dearborn
High School Diploma -
Washtenaw International High School
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