Miah Nelson
Dallas,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Genpact
06.2023 - 03.2024
- Answered 50-110 via calls, emails, and chats daily requiring about cx concerns, issues, or any general questions about their savings account with Goldman Sachs Bank.
- Responding to cx chats and emails within 30 seconds or less.
- Typing reports, company comments at 56 WPM.
- Phone deliverance expert.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations while maintaining professionalism under pressure for various of reasons.
- Answered constant flow of customer calls with minimal wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with other departments to accurately handle a cx issue.
Customer Service Representative
Chimes Solution
02.2018 - 05.2023
- Answered 20-75 calls daily to assist customers with health insurance inquiries, account issues or concerns, or any general questions
- Promoted and offered insurance rates and daily promotions to best fit customer needs
- Successfully possess the ability to work under pressure on high volume calls
- Used problem-solving skills and available resources to properly assist the customer needs, issues, or concerns
- Making sure the customer accurately understands their insurance plan and rates, and any important information given about their contract with the company
- Understanding HIPAA guidelines
- Receiving credit from cooperate for doing my first family plan in less than 20 minutes
- Typing accuracy of 55 wpm
- Finalizing policy adjustments
- Using basic math skills
- Worked remotely
- Checked in daily using zoom
- Maintained a high metric score of 99%, sometimes 100%
- Familiar with ICD-10 codes
- Perfect attendance.
Warehouse Associate
LinkEx
08.2016 - 01.2019
- Picked customer orders, reviewing for correct number and type of product to eliminate errors
- Rotated between jobs to pull and pack items
- Hand-selected and packed orders for shipment according to customer specifications
- Adhered to safety guidelines while operating machinery on the warehouse floor
- Maintained organized and clean work area
- Followed established protocols for item selection, packaging and labeling
- RF scanner expert
- Maintained accurate records of all picked items, including quantity, size and product type
- Sorted goods for distribution in designated areas.
Education
High School Diploma -
New Beginnings
Dallas, TX12.2012
Skills
- Customer service
- Computer literacy
- Communication skills
- Microsoft word
- Data analysis skills
- Critical Thinking
- Problem Resolution
- Customer Relations
- Call center experience
Timeline
Customer Service Representative
Genpact
06.2023 - 03.2024
Customer Service Representative
Chimes Solution
02.2018 - 05.2023
Warehouse Associate
LinkEx
08.2016 - 01.2019
High School Diploma -
New Beginnings