Miah Olson

• Identified needs of customers promptly and efficiently.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
• Prioritized and organized tasks to efficiently accomplish service goals.
• Managed inventory and supplies to ensure materials were available when needed.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.

• Delivered direct care to patients, assisting with
  bathing, feeding, and grooming tasks.
• Measured patient vital signs, recording body
  temperature, blood pressure, and heart rate.
• Followed HIPAA regulations to maintain
  confidentiality of sensitive medical and personal
  information.
• Prepared residents for meals and assisted with
  feeding.
• Exhibited compassionate attitude towards all
  patients regardless of age or disability level.
• Helped maintain a positive environment by
  providing encouragement and support to residents.
• Answered patient call lights promptly and responded to requests appropriately.
• Observed patients for any physical or emotional changes, reported findings to medical staff immediately.

In this internship, we got to work in two different departments for ten weeks at a time. My first ten weeks was spent interning under a nurse in the Emergency Department. There I was able to practice a lot of my skills such as IV insertion/removal, straight catheter insertions, flu/covid testing, vaccinations, hanging fluids and working the pumps, assessing patients head to toe, and administering a variety of medications. While in the ER I had to learn how to manage my time well and work under pressure. My next ten weeks were spent in our dialysis unit. I worked in home health dialysis where I worked with peritoneal dialysis and inpatient dialysis where I saw hemodialysis. My role here was to monitor clients as they were doing their treatment. I would monitor their vital signs, assess and auscultate respiratory, cardiac, and bowel sounds. I also had to learn about how dialysis worked and educate our home health dialysis clients on how to do it at home.

• Transferred, admitted, and discharged patients,
  complying with principles of safe patient handling.
• Implemented nursing care plans by performing
  patient care activities under supervision of licensed
  nurses.
• Adhered strictly to HIPAA regulations when dealing
  with confidential information.
• Monitored vital signs such as temperature, pulse
  rate, respiration rate and blood pressure.
• Demonstrated knowledge of universal precautions
  and infection control protocols when handling
  specimens and disposing of contaminated
  materials.
• Maintained cleanliness of assigned work area
  according to infection control standards.
• Assisted with patient transfers to and from
  wheelchairs, beds, and exam tables.
• Utilized computer systems for charting patient da