Miah Prothro
Bowdon,Georgia
Summary
Energetic Crew Member offering outstanding skills in customer service, food safety and inventory restocking. Well-trained in operating kitchen equipment to prepare food and complete sales. Customer-focused food service worker devoted to meeting team and customer needs.
Overview
2
2
years of professional experience
Work History
Crew Member
Moes Southwestern Grill
02.2023 - Current
- Worked front counter and other areas.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Assisted other team members to achieve goals.
- Trained new team members on procedures, customer service, and sales techniques.
- Operated cash register to ring up final bill and process various forms of payment.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Stocked shelves to organize aisles in assigned department.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Brewed coffee and tea and changed out drink station syrups.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
Cashier
Murphy USA
08.2022 - 01.2023
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Cleaned up gas and other spills in accordance with spill procedures.
- Processed fuel and merchandise transactions by operating POS system with accuracy.
- Built trustful relationships with customers to encourage return visits.
- Pumped gas for guests and took payments.
- Monitored fuel levels in tanks, taking note of tanks due for refills.
- Counted nightly income, categorizing, and sending to bank on weekly basis.
- Created attractive merchandise displays to entice customers to make purchases.
- Removed safety hazards, soiled items, and trash from customer areas.
Customer Service Representative
Domino's Pizza
08.2021 - 05.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled cash register operations by applying coupons, giving customer totals, and processing cash and credit card payments.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Monitored and maintained clean working areas and cooking surfaces.
- Maintained pizza-making and kitchen equipment to keep items in good working condition and kitchen operating smoothly.
- Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.
- Prepared raw materials for cooking by cutting vegetables and preparing dough.
- Rolled and shaped dough to correct sizes and shapes based on orders to fit in oven and cook evenly.
- Learned and memorized menu items and specials to provide accurate and up-to-date information to kitchen staff.
- Tracked inventory of ingredients and supplies to keep kitchen well stocked and meet product and service demands.
- Provided excellent customer service by taking orders, answering questions and responding to customer complaints.
Education
Associate of Science - Surgical Technology
West Georgia Technical College
Carrollton, GA05.2025
High School Diploma -
Bowdon High School
Bowdon, GA05.2021
Skills
- Serve Customers
- Equipment Troubleshooting and Maintenance
- Coffee Brewing
- Radar System Operation
- Cash Drawer Reconciliation
- Positive Company Representation
- Production Line Work
- Operation Monitoring
- Updating Seasonal Menu
- Willingness to Learn
- Teamwork and Collaboration
- Restaurant Operation
- Service-Orientation
- Hospitality Service Expertise
- Salesmanship
- Instructing
- Food Running
- Supplies Monitoring and Restocking
- Spreadsheet Software
- Balance Cash Drawers
- Verbal and Written Communication
- Food and Beverage Service
- Food Arrangement
- Operate Cash Register
- Docking Management
- Sweep Floors
- Taking Orders
- Active Listening
- Complex Problem-Solving
- Interactive Communication Skills
- Telephone Etiquette
- Inventory Counts
- Pack Deliveries
- Performance Improvement
- Cleaning
- Order Delivery Practices
Timeline
Crew Member
Moes Southwestern Grill
02.2023 - Current
Cashier
Murphy USA
08.2022 - 01.2023
Customer Service Representative
Domino's Pizza
08.2021 - 05.2022
Associate of Science - Surgical Technology
West Georgia Technical College
High School Diploma -
Bowdon High School