Summary
Overview
Work History
Education
Skills
Timeline
Generic

Miah Urban

Batavia,NY

Summary

Friendly and detail-oriented professional with over 3 years of experience in customer-facing roles. Skilled in managing high volumes of requests, multitasking between administrative duties and customer support, and creating welcoming environments. Adept at handling phone systems, scheduling, and inquiries with professionalism and care. Seeking to bring strong communication and organizational skills to a receptionist position.

Overview

4
4
years of professional experience

Work History

Personal Shopper

Walmart
06.2021 - 12.2023
  • Assisted customers in identifying and selecting desired products based on preferences.
  • Learned inventory management systems to track product availability and assist in restocking.
  • Provided recommendations for products by analyzing customer needs and preferences.
  • Developed knowledge of current promotions to enhance customer shopping experience.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Supported customers during checkout process, ensuring timely completion of transactions.

Cook/Hostess

Island’s Hawaiian Grill
04.2020 - 04.2021
  • Prepared and cooked a variety of Hawaiian dishes following standardized recipes.
  • Operated kitchen equipment, ensuring proper use and maintenance for safety standards.
  • Collaborated with team members to streamline food preparation processes and improve efficiency.
  • Monitored food quality and freshness, making adjustments to cooking times as needed.
  • Maintained cleanliness and organization of workstations in compliance with health regulations.
  • Managed reservation system to optimize table turnover and guest satisfaction.
  • Greeted and seated guests, ensuring smooth flow of dining experience.
  • Handled customer inquiries and complaints with professionalism and efficiency.
  • Answered customer questions about hours, seating, and menu information.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.

Education

Regents Diploma -

Alexander Central School
Alexander, NY
06.2019

Skills

  • Customer service
  • Attention to detail
  • Planning and organization
  • Decision-making
  • Customer relations
  • Relationship building
  • Flexible schedule
  • Upbeat and outgoing attitude
  • Heavy lifting

Timeline

Personal Shopper

Walmart
06.2021 - 12.2023

Cook/Hostess

Island’s Hawaiian Grill
04.2020 - 04.2021

Regents Diploma -

Alexander Central School

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