Miaisa Hernandez
Yonkers,United States
Summary
Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects.
Overview
9
9
years of professional experience
Work History
Dispatcher
All Makes Heating And Air Conditioning Corp
04.2024 - Current
- Directed dispatching, routing, and tracking of fleet vehicles.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Received new orders, prepared documentation, and assigned personnel.
Nursery School Assistant Teacher / Camp Counselor
JCC Mid - Westchester
09.2022 - 03.2024
- Engaged with children on individual basis to build positive relationships and promote learning.
- Promoted physical, academic, and social development by implementing diverse classroom and outside activities.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Implemented age-appropriate curricula to meet needs of young learners.
- Organized activities to teach preschool children foundational learning skills such as letters and numbers.
Office Manager
The Appliance Doctor Inc.
05.2016 - 07.2022
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Maintained computer and physical filing systems.
- Coordinated special projects and managed schedules.
- Utilized client and staff feedback to maintain customer partnerships and increase revenue.
- Collecting data and assisting customers with all appliance questions and concerns.
Call Center Representative
Retrieval Masters
07.2015 - 04.2016
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Educated customers on company systems, form completion and access to services.
- Following up with clients on overdue bills and loans.
Education
High School Diploma -
Gorton High School
06.2015
Skills
- Policy and Procedure Modification
- Office Management
- Account and Ledger Reconciliations
- Cash Register Operation
- Efficient and Detail-Oriented
- Upselling Products and Services
- Classroom Discipline
- Foundational Knowledge
- Educational Activities
Timeline
Dispatcher
All Makes Heating And Air Conditioning Corp
04.2024 - Current
Nursery School Assistant Teacher / Camp Counselor
JCC Mid - Westchester
09.2022 - 03.2024
Office Manager
The Appliance Doctor Inc.
05.2016 - 07.2022
Call Center Representative
Retrieval Masters
07.2015 - 04.2016
High School Diploma -
Gorton High School
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