Miajah Rahman
Richmond ,VA
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
14
14
years of professional experience
Work History
Customer Service Supervisor - Delinquent Collectio
MediTech Health Services
Jersey City, NJ
02.2022 - Current
- Supervised and trained customer service staff to ensure excellent customer service delivery.
- Researched customer accounts for any discrepancies or outstanding payments.
- Negotiated payment plans with customers to ensure timely repayment of debt.
- Conducted skip-tracing activities to locate delinquent customers.
- Assisted in the development of strategies to improve collections process efficiency.
- Processed payments through various methods such as credit cards, online banking and cash transactions.
- Maintained accurate records of all customer contact attempts and account updates in the database system.
- Managed a portfolio of delinquent accounts and implemented strategies to reduce delinquency.
- Prepared monthly reports on collection activities, aging status and performance metrics.
- Conducted skip tracing activities to locate customers who had not responded to collections efforts.
- Maintained detailed records of all collection activity including calls, emails, letters and payments received.
Collections Advisor
Ezpass
Newark , Newjers
08.2019 - 07.2022
- Developed effective working relationships with team members across multiple departments.
- Attended regular training sessions on updates and changes within the industry or organization.
- Participated in daily huddles with team members in order to discuss common goals and objectives.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Planned and completed group projects, working smoothly with others.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Recognized by management for providing exceptional customer service.
- Maintained schedule of class assignments to meet deadlines.
- Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
- Achieved cost-savings by developing functional solutions to problems.
- Delivered products to customer locations on time.
- Documented collection efforts thoroughly using established policies and procedures.
- Reported any suspicious activity regarding customer accounts to management immediately.
- Participated in regular training sessions on relevant industry topics such as credit law, compliance.
- Maintained a professional demeanor when interacting with customers during collections calls.
- Analyzed current processes and procedures regularly in order to identify areas of improvement.
- Assessed customer financial information to determine the best payment plan for delinquent accounts.
- Conducted assessments of delinquent youth to determine appropriate interventions and services.
- Provided individual and group counseling to assist delinquent youth in making positive lifestyle changes.
- Developed case plans for each client based on assessed needs, goals, and objectives.
Sales Associate
Saks Fifth Avenue
Short Hills, NJ
02.2013 - 07.2017
- Greeted customers and provided exceptional customer service.
- Provided accurate information about products, prices and services.
- Maintained up-to-date knowledge of store merchandise and policies.
- Processed transactions using a point-of-sale system.
- Organized stockroom shelves according to size, color or style.
- Built relationships with customers to encourage repeat business.
- Conducted inventories on a regular basis to track stock levels.
- Demonstrated product features and benefits for customers' needs.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Suggested ideas for improving store operations and increasing profits.
- Collaborated with management teams to develop innovative marketing strategies.
- Analyzed customer feedback data to recommend improvements in service quality.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Answered incoming telephone calls to provide store, products and services information.
- Collected payments and provided accurate change.
- Worked with fellow sales team members to achieve group targets.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Developed trusting relationships with customers by making personal connections.
Sales Manager
Saks Fifth Avenue
Manhattan, NY
02.2013 - 07.2017
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Developed and implemented sales strategies to increase market share.
- Identified and developed new markets for products or services.
- Monitored industry trends and competitor activities to stay ahead of the competition.
- Managed daily operations of sales department, including supervision of staff members.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
- Researched potential customers using various sources such as public records, web searches.
- Performed analysis of current processes within the sales department to identify areas needing improvement.
- Assisted senior management in developing long-term strategic goals for the company's growth.
- Maintained accurate records of all transactions between customers and company representatives.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Performed sales consultations and educated clients on products and services.
- Created and maintained sales environment to support business objectives.
- Prepared sales production reports for senior management.
- Boosted revenue and facilitated sales activity while developing consistent employee measurements for exceeding goals.
- Prospected for new business using databases and other strategies to generate sales.
Patient Transporter
Beth Isreal Hospital
Newark, NJ
03.2010 - 02.2014
- Greeted and assisted patients in wheelchairs to their appointments.
- Assisted nurses with patient transfers, using proper body mechanics and safety measures.
- Ensured patients' comfort by providing blankets, pillows, water, and other necessary items.
- Loaded strhers onto ambulances for emergency transports.
- Provided timely transportation services for outpatients to various medical facilities.
- Monitored vital signs during transport when required by the facility or physician orders.
- Collected patient information from nursing staff prior to transport.
- Communicated effectively with physicians, nurses, and other healthcare personnel regarding patient care needs.
- Checked all medical documents for accuracy prior to transporting patients.
- Informed family members of patient's arrival at the assigned destination.
- Delivered specimens to laboratory departments according to established procedures.
- Responded promptly and appropriately to requests for assistance from hospital staff.
- Recorded accurate times of departure and arrival on log sheets.
- Followed all safety guidelines while transporting patients in a wheelchair or bed.
- Operated lift devices such as stair chairs safely and efficiently.
- Performed regular maintenance checks on all transport vehicles before use.
- Educated patients on safe transfer techniques while preparing them for transport.
Education
Associate of Applied Business - Business Communications
Rutgers, The State University of New Jersey
New Brunswick, NJ06-2020
Skills
- Work Prioritization
- Continuous Improvement
- Policy Enforcement
- Performance Evaluations
- Problem-Solving
- Records Management
- Report Generation
- Delegating Work
- Workflow Management
- Decision-Making
- Team Development
- Team Building and Leadership
- One Call Resolution
- Service Delivery Optimization
- Coordinating Service Initiatives
- Customer Relationship Management (CRM)
- Sales proficiency
- Schedule Management
- Turnover Minimization
- Cross-Functional Collaboration
- Expertise in sales
- Goal attainment
- MS Office
- Training and mentoring
- Performance Management
- Quality Assurance
- Schedule Coordination
- Workforce Planning
- Workflow Coordination
References
References available upon request.
Timeline
Customer Service Supervisor - Delinquent Collectio
MediTech Health Services
02.2022 - Current
Collections Advisor
Ezpass
08.2019 - 07.2022
Sales Associate
Saks Fifth Avenue
02.2013 - 07.2017
Sales Manager
Saks Fifth Avenue
02.2013 - 07.2017
Patient Transporter
Beth Isreal Hospital
03.2010 - 02.2014
Associate of Applied Business - Business Communications
Rutgers, The State University of New Jersey
Similar Profiles
Elmide SuzelienElmide Suzelien
Medical Officer at MediTech Health ServicesMedical Officer at MediTech Health Services
GhulamMurtaza ArshadGhulamMurtaza Arshad
Console Operator at MediTech Health ServicesConsole Operator at MediTech Health Services
Tolulope AdeseyeTolulope Adeseye
IT Technical Support Specialist at MediTech Health ServicesIT Technical Support Specialist at MediTech Health Services