Summary
Overview
Work History
Education
Skills
Timeline
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MIA JOSAPHINE FRANCO

340 Vickburg Odessa

Summary

Dynamic customer service professional with proven success at Hopdoddy Burger Bar, excelling in cash handling and customer satisfaction. Recognized for enhancing customer loyalty through effective problem-solving and relationship management. Adept at maintaining a clean environment while delivering prompt service, ensuring a positive shopping experience for all patrons.

Experienced with handling cash transactions and providing excellent customer service. Utilizes effective communication to ensure customer satisfaction and resolve issues promptly. Track record of maintaining accuracy and efficiency in fast-paced environment.

Professional retail worker with proven track record in customer service and cash handling. Skilled in managing transactions, resolving customer inquiries, and maintaining positive store environment. Strong focus on teamwork and adaptability, ensuring smooth operations and customer satisfaction. Known for reliability, efficiency, and consistent approach to achieving goals.

Friendly Customer Service Cashier experienced working in diverse retail environments. Successful operating cash registers and performing necessary calculations. Genuine people-person successful mediating various disputes.

Trustworthy and dedicated [Job Title] with [Number] years of experience serving customers and operating register. Talented at correctly taking order information and serving to customers quickly. Cheerful when assisting customers with requests and meeting special needs.

Overview

2
2
years of professional experience

Work History

Customer Service Cashier

Hopdoddy Burger Bar
01.2025 - 06.2025
  • Performed cash, card, and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Processed customer orders and accurately handled payment transactions.
  • Met customer service goals and exceeded customer expectations.
  • Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
  • Learned duties for various positions and provided backup at key times.

Customer Service Representative

HTeaO
02.2024 - 02.2025
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Improved resolution time with effective problem-solving for customer complaints.
  • Developed feedback system for customers to share their service experience, leading to actionable improvements.
  • Delivered prompt service to prioritize customer needs.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.

Cosmetology Student

PRESTIGE BARBER COLLEGE
04.2025 - 2025
  • Developed strong multitasking abilities while balancing coursework requirements alongside hands-on training in a fast-paced salon environment.
  • Achieved a high level of customer retention through exceptional communication, time management, and problem-solving skills.
  • Educated clients on proper hair care routines or product usage tips during appointments resulting in improved overall hair health between salon visits.
  • Expanded knowledge of industry trends and techniques by attending workshops, trade shows, and ongoing professional development opportunities.
  • Collaborated with team members to deliver outstanding customer service, ensuring seamless experiences for clients from start to finish.
  • Established rapport with diverse clientele by adapting communication styles according to individual preferences or cultural backgrounds while maintaining professionalism at all times.
  • Assisted in salon operations, including inventory management, scheduling appointments, and maintaining a clean and organized work environment.
  • Generated increased revenue for the salon by upselling additional services or suggesting retail products that complemented clients'' specific needs.
  • Contributed to the growth of the salon''s clientele by promoting services through social media platforms and word-of-mouth referrals.
  • Received positive feedback from clients for excellent customer service skills, attention to detail, and ability to make them feel comfortable throughout their appointments.
  • Improved client confidence with skincare treatments such as facials, chemical peels, microdermabrasion sessions, and extractions performed based on individual skin types and conditions.
  • Developed loyal client base through effective communication and understanding of their cosmetology needs.
  • Increased repeat business with exceptional skills in hair coloring techniques, tailoring each service to client's unique features.
  • Achieved smoother, healthier-looking skin for clients by performing gentle and effective facial treatments.
  • Improved salon efficiency by organizing and cleaning tools and equipment at end of each day.
  • Supported salon's online presence by creating content for social media platforms, showcasing work and attracting new clients.
  • Facilitated relaxing and enjoyable salon experience for clients with attentive service and friendly interaction.
  • Streamlined appointment scheduling to minimize wait times and enhance overall client experience.
  • Fostered collaborative atmosphere by sharing knowledge and techniques with fellow cosmetologists, elevating salon's expertise.
  • Maintained clean and sanitized workstation, ensuring safe and welcoming environment for clients.
  • Enhanced salon's reputation for creative hair styling by consistently delivering custom and trendsetting designs.
  • Enhanced client's confidence and appearance with skilled makeup application services for special occasions.
  • Contributed to salon marketing efforts by participating in local beauty events and showcasing salon's services.
  • Achieved high level of customer satisfaction, receiving positive feedback and referrals, by delivering personalized beauty solutions.
  • Engaged in ongoing professional development to stay current with latest industry trends and techniques.
  • Participated in inventory management, ensuring salon was well-stocked with essential supplies and products.
  • Improved customer satisfaction by providing comprehensive consultations to understand their style preferences and needs.
  • Delivered educational workshops on basic hair care and styling techniques, empowering clients to maintain their looks at home.
  • Boosted salon sales by recommending personalized hair care routines, resulting in satisfied clients and additional revenue.
  • Assisted clients in selecting hairstyles that complemented their facial features and personal style, boosting their self-esteem.
  • Attended hair shows, classes and seminars to stay up-to-date on latest trends.
  • Used social media platforms to promote salon and services.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Developed creative techniques to provide clients with latest hairstyles.
  • Styled hair, makeup and nails for customers for special events and occasions.
  • Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
  • Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
  • Demonstrated thorough knowledge of all salon products and services.
  • Utilized latest techniques in balayage, ombre, highlights and color correction.
  • Provided pre- and post-service consultations to accurately assess clients' needs.
  • Developed loyal following of clients by providing high-quality services.
  • Answered phone calls and emails to schedule client appointments.
  • Trained new cosmetologists on makeup and skincare products and techniques.
  • Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.

Customer Service Cashier

Chick Fill A
07.2023 - 2023
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Met customer service goals and exceeded customer expectations.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Counted money in drawers at beginning and end of each shift.
  • Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
  • Answered product questions using knowledge of sales and store promotions.
  • Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
  • Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
  • Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
  • Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
  • Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
  • Demonstrated versatility by cross-training in various departments throughout the store when required.
  • Offered additional services such as loyalty programs or special promotions to enhance customer engagement.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Used POS system to enter orders, process payments and issue receipts.
  • Learned duties for various positions and provided backup at key times.

Education

Permain High School
1800 E 42nd Odessa,Texas79762
05-2024

Skills

  • Customer service
  • Customer satisfaction
  • Reliability and punctuality
  • Patience and composure
  • Cash handling
  • Guest services
  • Customer focus
  • Customer inquiries
  • Refund handling
  • Inventory management
  • Merchandise restocking
  • Customer relationship management (CRM)
  • Data entry proficiency
  • Strong numeracy
  • Attention to detail
  • Adaptability and flexibility
  • Phone etiquette
  • Basic math
  • Cultural awareness
  • Cross-selling
  • Telephone management
  • Check processing
  • Point-of-sale system
  • Order coordination
  • Customer assistance
  • Cleaning and sanitizing
  • Team collaboration
  • Order taking
  • Team leadership
  • Cash register systems
  • Product restocking
  • Employee training
  • Customer transactions
  • Microsoft office
  • Service minded
  • Policies and procedures
  • Credits and refunds
  • Merchandise packaging
  • Customer safety
  • Verbal communication strength
  • Highly motivated self-starter
  • Work area sanitation
  • Cleaning and sanitation
  • Strong leader
  • Appointment scheduling
  • Equipment maintenance
  • Precision haircutting
  • Beard trimming
  • Beard shaping
  • Clipper techniques
  • Razor shaving
  • Hot towel treatments
  • Clippers usage
  • Razor cutting expert
  • Hair maintenance expert
  • Facial hair design
  • Sanitation practices
  • Hair coloring
  • Scalp treatments
  • Client needs assessment
  • Shampooing expertise
  • Texturizing techniques
  • Lash and eyebrow maintenance
  • Customer service excellence
  • Promotions
  • Diverse hairstyles
  • Shears expertise
  • Deep conditioning
  • Outstanding customer service
  • Hairstyles and trends
  • Problem-solving skills
  • Professional ethics
  • Team building
  • Extensions

Timeline

Cosmetology Student

PRESTIGE BARBER COLLEGE
04.2025 - 2025

Customer Service Cashier

Hopdoddy Burger Bar
01.2025 - 06.2025

Customer Service Representative

HTeaO
02.2024 - 02.2025

Customer Service Cashier

Chick Fill A
07.2023 - 2023

Permain High School

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MIA JOSAPHINE FRANCO