Miakaris Cardona
New Haven,CT
Summary
Adept at navigating high-stress situations, I excelled as a Customer Service Representative at Dollar Tree, enhancing customer loyalty through empathetic conflict resolution and effective complaint handling. My expertise in critical thinking and Microsoft Outlook, coupled with a knack for relationship building, propelled me to top performer status, significantly contributing to team success and sales growth.
Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in [Desired Position] role.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Dollar Tree
05.2018 - 06.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Improved resolution time with effective problem-solving for customer complaints.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
High School Diploma -
Adult Education
New Haven, CT06-2025
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Relationship building
- Customer relations
- Complaint handling
- Conflict resolution
- Computer proficiency
- Call center experience
- Sales expertise
- Product sales
- Filing
- Staff training
- Microsoft outlook
- Complaint resolution
- Payment processing
Languages
Spanish
Full Professional
Timeline
Customer Service Representative
Dollar Tree
05.2018 - 06.2020
High School Diploma -
Adult Education