Mia Kinkade
Grosse Pointe Farms,MI
Summary
Business Management student eager to transition into Sports Management. Seeking a sports job to apply my business knowledge and gain hands-on experience. Committed team player with strong communication skills ready to contribute to a lively sports organization.
Overview
6
6
years of professional experience
Work History
Ballpark Operations Intern
Minot Hot Tots
2024.05 - Current
- Directly assist Ballpark Operations Coordinator
- Responsible for receiving, inventorying and organizing all food and beverage orders
- Food & beverage waste management & tracking
- Responsible for concession location oversight.
- Assist with game day staff and concession employee management
- Assist with scheduling & payroll of concessions employees
- Assist with quality control of ballpark cleaning and maintenance.
- Assist with ballpark set-up and tear-down before season, after season and during each homestand
- Assist with ballpark clean-up after every home game
- Assist with event set-up and tear-down at team events and outside events
- Assist with Family Fun zone set-up and tear-down
- Maintain ballpark cleanliness
- All other duties as assigned by front office staff
Supervisor
On Location
2024.04 - 2024.04
- Packed complimentary gifts for both days the suites were available.
- Participate in room set-up and ensuring cleanliness.
- Supervised the NFL Draft Team viewing suite for round 1.
- Supervised Hospitality Suite for rounds 2-3.
- Directed guests to correct theater entrance during the three days of the draft.
- Engaged with guests and guaranteed an unforgettable experience.
- Answered any questions regarding restricted areas and what was included with purchase.
Volunteer
Corewell Health
2022.06 - 2023.08
- Assisted surgical staff in tracking and documenting surgical turnover times
- Demonstrated strong attention to detail by accurately capturing time data
- Went through surgical supplies closets and purged any beyond expiration date
- Collaborated with nursing staff and surgical services to compile reports.
Head Swim Coach
Grosse Pointe Farms Pier Park
2022.03 - 2022.08
- Supervise all Swim Team Operations including but not limited to practice schedules, meetings, outings, line-ups, clothing
- Complete records and reports
- Delegate appropriate duties to other coaches weekly
- Communicate daily with the Recreation and Marina Supervisor
- Educated athletes in rules, strategies, sportsmanship, and performance principles
- Built relationships with parents and swimmers to increase likelihood of repeat business in future swim lessons sessions
- Managed kids ages 6-17 in a team of 140.
Customer Service Representative
Planet Fitness
2021.12 - 2022.03
- Demonstrated excellent communication skills in resolving product and consumer complaints
- Informed customers about billing procedures, processed payments and provided payment option setup assistance
- Regular cleaning of entire facility, bathrooms, equipment, front desk area and amenities
- Developed strong customer relationships to encourage repeat business
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Answered inbound calls and chats to facilitate customer service
- Provided tours of the club to potential new members.
Lifeguard
Grosse Pointe Farms Pier Park
2018.03 - 2021.08
- Patrolled beach or pool areas on foot and in towers to monitor activities of swimmers
- Maintained neat and clean pool area and clean water
- Led swimmer instructional lessons with varying aged participants to share optimal swim techniques and promote strength building
- Participated in monthly training courses to stay up to date in water rescue techniques
- Cautioned swimmers regarding unsafe practices and safety hazards.
Education
Bachelor of Business Administration - Mike Ilitch School of Business
Wayne State University
Detroit, MI12.2024
Skills
- First Aid and CPR
- Planning and Management
- Individualized Coaching
- Creativity and Flexibility
- Teamwork and Collaboration
- Strong Verbal and Written Communication
- Creative Problem Solving
- Customer Service
Timeline
Ballpark Operations Intern
Minot Hot Tots
2024.05 - Current
Supervisor
On Location
2024.04 - 2024.04
Volunteer
Corewell Health
2022.06 - 2023.08
Head Swim Coach
Grosse Pointe Farms Pier Park
2022.03 - 2022.08
Customer Service Representative
Planet Fitness
2021.12 - 2022.03
Lifeguard
Grosse Pointe Farms Pier Park
2018.03 - 2021.08
Bachelor of Business Administration - Mike Ilitch School of Business
Wayne State University
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