Mia Kinkade
Grosse Pointe Farms,MI
Summary
Business Management student eager to transition into Sports Management. Seeking a sports job to apply my business knowledge and gain hands-on experience. Committed team player with strong communication skills ready to contribute to a lively sports organization.
Overview
6
6
years of professional experience
Work History
Ballpark Operations Intern
Minot Hot Tots
05.2024 - Current
- Directly assist Ballpark Operations Coordinator
- Responsible for receiving, inventorying and organizing all food and beverage orders
- Food & beverage waste management & tracking
- Responsible for concession location oversight.
- Assist with game day staff and concession employee management
- Assist with scheduling & payroll of concessions employees
- Assist with quality control of ballpark cleaning and maintenance.
- Assist with ballpark set-up and tear-down before season, after season and during each homestand
- Assist with ballpark clean-up after every home game
- Assist with event set-up and tear-down at team events and outside events
- Assist with Family Fun zone set-up and tear-down
- Maintain ballpark cleanliness
- All other duties as assigned by front office staff
Supervisor
On Location
04.2024 - 04.2024
- Packed complimentary gifts for both days the suites were available.
- Participate in room set-up and ensuring cleanliness.
- Supervised the NFL Draft Team viewing suite for round 1.
- Supervised Hospitality Suite for rounds 2-3.
- Directed guests to correct theater entrance during the three days of the draft.
- Engaged with guests and guaranteed an unforgettable experience.
- Answered any questions regarding restricted areas and what was included with purchase.
Volunteer
Corewell Health
06.2022 - 08.2023
- Assisted surgical staff in tracking and documenting surgical turnover times
- Demonstrated strong attention to detail by accurately capturing time data
- Went through surgical supplies closets and purged any beyond expiration date
- Collaborated with nursing staff and surgical services to compile reports.
Head Swim Coach
Grosse Pointe Farms Pier Park
03.2022 - 08.2022
- Supervise all Swim Team Operations including but not limited to practice schedules, meetings, outings, line-ups, clothing
- Complete records and reports
- Delegate appropriate duties to other coaches weekly
- Communicate daily with the Recreation and Marina Supervisor
- Educated athletes in rules, strategies, sportsmanship, and performance principles
- Built relationships with parents and swimmers to increase likelihood of repeat business in future swim lessons sessions
- Managed kids ages 6-17 in a team of 140.
Customer Service Representative
Planet Fitness
12.2021 - 03.2022
- Demonstrated excellent communication skills in resolving product and consumer complaints
- Informed customers about billing procedures, processed payments and provided payment option setup assistance
- Regular cleaning of entire facility, bathrooms, equipment, front desk area and amenities
- Developed strong customer relationships to encourage repeat business
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Answered inbound calls and chats to facilitate customer service
- Provided tours of the club to potential new members.
Lifeguard
Grosse Pointe Farms Pier Park
03.2018 - 08.2021
- Patrolled beach or pool areas on foot and in towers to monitor activities of swimmers
- Maintained neat and clean pool area and clean water
- Led swimmer instructional lessons with varying aged participants to share optimal swim techniques and promote strength building
- Participated in monthly training courses to stay up to date in water rescue techniques
- Cautioned swimmers regarding unsafe practices and safety hazards.
Education
Bachelor of Business Administration - Mike Ilitch School of Business
Wayne State University
Detroit, MI12.2024
Skills
- First Aid and CPR
- Planning and Management
- Individualized Coaching
- Creativity and Flexibility
- Teamwork and Collaboration
- Strong Verbal and Written Communication
- Creative Problem Solving
- Customer Service
Timeline
Ballpark Operations Intern
Minot Hot Tots
05.2024 - Current
Supervisor
On Location
04.2024 - 04.2024
Volunteer
Corewell Health
06.2022 - 08.2023
Head Swim Coach
Grosse Pointe Farms Pier Park
03.2022 - 08.2022
Customer Service Representative
Planet Fitness
12.2021 - 03.2022
Lifeguard
Grosse Pointe Farms Pier Park
03.2018 - 08.2021
Bachelor of Business Administration - Mike Ilitch School of Business
Wayne State University
Similar Profiles
Shea CarolanShea Carolan
Educator at Hot Tots Educational CentreEducator at Hot Tots Educational Centre
DeeAnne McGuireDeeAnne McGuire
Director of Nursing at Minot Health & RehabDirector of Nursing at Minot Health & Rehab
Aiko HigginbothamAiko Higginbotham
Paraprofessional Aide at Minot Public SchoolsParaprofessional Aide at Minot Public Schools