Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Jim Bernard

Brooklyn

Summary

Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with a successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions. Highly motivated employee with desire to take on new challenges. Strong worth ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience

Overview

4
4
years of professional experience

Work History

Amazon Truck Driver

Amazon
11.2023 - Current
  • Drive a delivery van or box truck to transport Amazon packages, following all safety procedures.
  • Load and unload the vehicle with care, using appropriate tools and equipment.
  • Sort and organize packages by destination route.
  • Deliver packages to customers’ homes and businesses in a timely manner, providing excellent customer service.
  • Obtain signatures from recipients for proof of delivery.
  • Transport and deliver goods and/or items to clients or businesses in a safe, timely manner.
  • Examine and/or review orders before and after delivery to make sure that orders are complete, charges are right, and clients are satisfied.

Customer Service Representative

Digicel
12.2019 - 05.2022
  • Researched resolutions, contacted necessary departments and responded to customers by phone, mail or fax as follow-up.
  • Promptly responded to customer inquiries and resolved complaints to promote loyalty.
  • Maintained high satisfaction score by consistently resolving first call issues. Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
  • De-escalated customer issues with proven conflict mediation and problem-solving abilities. Performed administrative duties such as filing paperwork, maintaining records, updating databases.
  • Resolved customer complaints promptly and professional.

Education

Diploma -

Secondaire Gerard Gourgue,
Port Au Prince, Haiti

Skills

  • Bilingual
  • French, Creole
  • English
  • Teamwork and Collaboration
  • Computer Skills
  • Call Center
  • Live Chat Messaging
  • Account Updates
  • Calm and Professional Under Pressure
  • Data Entry
  • Quality Control
  • Customer Account Management

Accomplishments

  • Researched resolutions, contacted necessary departments and responded to customers by phone, mail or fax as follow-up
  • Promptly responded to customer inquiries and resolved complaints to promote loyalty
  • Maintained high satisfaction score by consistently resolving first call issues
  • Delivered fast, friendly, and knowledgeable service for routine questions and service complaints
  • De-escalated customer issues with proven conflict mediation and problem-solving abilities

Timeline

Amazon Truck Driver

Amazon
11.2023 - Current

Customer Service Representative

Digicel
12.2019 - 05.2022

Diploma -

Secondaire Gerard Gourgue,

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Jim Bernard