Mia Lee Rodriguez
Perth Amboy,NJ
Summary
Proven track record in enhancing customer satisfaction and sales at Starbucks, leveraging strong decision-making capabilities and cash handling expertise. Excelled in conflict resolution and inventory control, achieving significant improvements in operational efficiency. Demonstrated exceptional customer service and positive attitude, driving repeat business and fostering positive relationships. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
8
8
years of professional experience
Work History
Barista Shift Supervisor
Starbucks
04.2017 - Current
- Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
- Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
- Ensured smooth daily operations by maintaining adequate stock levels through regular inventory checks and timely reordering of supplies.
- Improved store cleanliness and sanitation standards by regularly conducting thorough inspections and addressing issues promptly.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
Office Administrative Assistant
Imagination Institute of Hypnotheraphy
12.2023 - 06.2024
- Organized, sorted, and checked input data against original documents.
- Devised effective marketing, sales, and other promotional initiatives.
- Enhanced guest satisfaction by promptly addressing inquiries and providing accurate information about hypnosis services.
- Organized paperwork such as charts and reports for office and patient needs.
- Transcribed phone messages and relayed to appropriate personnel.
Server
Benihana
01.2017 - 01.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Upsold high-profit items to enhance sales numbers.
Education
High School Diploma -
Bishop Ahr
Edison06.2018
Skills
Customer-Oriented
Positive Attitude
Decision-making capabilities
Cash handling expertise
Inventory control and record keeping
Conflict resolution techniques
Document Management
Languages
Spanish
Native or Bilingual
Timeline
Office Administrative Assistant
Imagination Institute of Hypnotheraphy
12.2023 - 06.2024
Barista Shift Supervisor
Starbucks
04.2017 - Current
Server
Benihana
01.2017 - 01.2024
High School Diploma -
Bishop Ahr
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