Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mialisa Ortega- Hernandez

Ruskin,FL

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

Work History

Front of House Team Member

Willie Jewels Bbq
06.2023 - Current
  • Established welcoming atmosphere by greeting each guest warmly.
  • Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
  • Helped guests at tables when in need of assistance.
  • Assisted servers with delivering food, filling beverages, and retrieving items for guests.
  • Collaborated with housekeeping and maintenance to address need of guests, increasing customer satisfaction.
  • Verified ID and payment preference of guests to make transactions faster and more flexible.
  • Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.

Customer Service Representative

Allstate Corp Services
03.2023 - 05.2023
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Developed customer service policies and procedures to meet and exceed industry service standards.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Met customer call guidelines for service levels, handle time and productivity.

Education

High School Diploma -

Winthrop College Prep Academy Highschool
Riverview
05.2023

Skills

  • Customer Engagement
  • People Skills
  • Team Collaboration
  • Price Identification
  • Product Location
  • Expense Tracking
  • Monitoring
  • Hospitality and Accommodation
  • Instructing
  • Cooperative Attitude
  • Product Knowledge
  • Customer Service Excellence
  • Reading Comprehension

Timeline

Front of House Team Member

Willie Jewels Bbq
06.2023 - Current

Customer Service Representative

Allstate Corp Services
03.2023 - 05.2023

High School Diploma -

Winthrop College Prep Academy Highschool
Mialisa Ortega- Hernandez