Mialynn Torres
Brooklyn
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
5
5
years of professional experience
Work History
Supervisor
Itsugar
Deer Park, NY
10.2020 - 06.2023
- Managed customer needs and delegated tasks to employees for optimal coverage.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Streamlined opening and closing procedures as integral member of store staff.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
- Mentored new sales associates to contribute to store's positive culture.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Implemented training programs that enhanced staff performance and improved workflow efficiency.
- Supervised team of 12, ensuring adherence to safety protocols and operational standards.
- Defined clear targets and objectives and communicated to other team members.
- Collaborated with upper management to establish strategic goals aligned with organizational objectives.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Credentialing Representative
Mindful Care
Hempstead , NY
06.2021 - 10.2021
- Performed cold-calling and follow-ups with leads to secure new revenue.
- Developed and utilized reports to assist leadership with key decisions and outperformance of operational targets.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Provided basic technical support resolving issues for clients on variety of company products.
Stock Associate
Hot Topic
Deer Park , NY
10.2020 - 02.2021
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Readied items for sales floor stocking by affixing tags and preparing shelf labels.
- Maintained effective team member communication.
Key Holder
Crocs
Deer Park , NY
06.2019 - 09.2020
- Oversaw store operations by counting cash drawers, reviewing equipment management and supervising staff.
- Assisted with team responsibilities by cleaning, managing cash registers and product merchandising.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
Sales Associate
Forever 21
Deer Park , NY
06.2018 - 10.2018
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Processed product returns and assisted customers with other selections.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Education
Bachelor of Science - Psychology
Brooklyn College
Brooklyn, NY05-2026
Skills
- Computer Proficiency
- Staff Coaching and Training
- Scheduling and Time-Tracking
- Health and Safety Procedures
- Cash Handling and Reconciliation
- Delegation and Supervision
- Merchandise Promotion and Display
- Cash Drawer Balancing
- POS Inventory System Operation
- Social Perceptiveness
- Employee Assignments
- Telephone Reception
- Cycle Counts and Audits
- Adaptable to Changing Demands
- Team Management Experience
Timeline
Credentialing Representative
Mindful Care
06.2021 - 10.2021
Supervisor
Itsugar
10.2020 - 06.2023
Stock Associate
Hot Topic
10.2020 - 02.2021
Key Holder
Crocs
06.2019 - 09.2020
Sales Associate
Forever 21
06.2018 - 10.2018
Bachelor of Science - Psychology
Brooklyn College