Mialyssa Roldan
New York,NY
Summary
With over 3 years of customer service experience, excited to join a dynamic team and explore new opportunities. Diverse skill set and proven capabilities make a valuable asset in any professional setting. Leveraging expertise in property management, determined to contribute to the success of an organization that highly values exceptional customer service and strives for excellence.
Overview
5
5
years of professional experience
Work History
Property Manager
Centennial Properties
09.2023 - 07.2024
- Oversaw a pro-folio of 21 buildings with over 230 residential units
- Maintained property by investigating and resolving tenant complaints, enforcing rules of occupancy, inspecting vacant units and completing repairs, planning renovations, contracting with landscaping and snow removal services
- Maintains building systems by contracting for maintenance services and supervising repairs
- Prepares reports by collecting, analyzing, and summarizing data and trends
- Kept buildings up to code with DOB, HPD & FDNY requirements.
- Attended legal proceedings as needed
- Oversaw all arrears for pro-folio
Receptionist/ Assistant Property Manager
Centennial Properties
10.2021 - 09.2023
- Assisted 4 property mangers with their individual pro-folios 62 buildings & over 745 residential units.
- Reviewed all invoices from vendors before sending to assigned property manager for finale authorization.
- Answer incoming calls and respond to client inquiries
- Coordinate all night office duties such as faxing and photocopying documents to be ready for the next morning's meetings
- Monitor office supply stock and kitchen supplies
- Maintain daily intake of sales information into the database and prepare support for management
- Assisted assigned Property Manager’s with daily task
- Scheduled repairs for tenants
- Reviewed arrears reports and assisted with litigation proceedings
Sales Associate
Disney Store
07.2019 - 10.2021
- Successfully assisted 200+ Guests per day in person and via telephone with purchase decisions, transactions, returns, and inquiries
- Created attractive merchandise displays with strategic product placement that pulled customers into the store and maximized purchases
- Attended sales conferences to improve relationship building and closing techniques
Education
The James Baldwin School
New York, NY2019
Skills
- Yardi
- Workday
- Excel
- Customer service
- Reliability
- Organizational skills
- Professionalism
- Sales
References
Available upon request
Timeline
Property Manager
Centennial Properties
09.2023 - 07.2024
Receptionist/ Assistant Property Manager
Centennial Properties
10.2021 - 09.2023
Sales Associate
Disney Store
07.2019 - 10.2021
The James Baldwin School
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