Miama Sherman
Dallas,Tx
Summary
Highly skilled Customer Service Representative with several years of experience. Worked with different types of CRM and other call tracking systems. I love working with others and want to take every available opportunity to grow with an organization that rewards and believes in hard work.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Texas Health & Human Services
Denton, TX
01.2022 - Current
- Answered customer calls, providing accurate and satisfactory responses to queries and concerns.
- De-escalating situations involving dissatisfied customers, offering patient assistance and support.
- Guiding callers through troubleshooting, navigating the company site or using the products or services.
- Reviewing customers' accounts, providing updates on billing, shipping, and other account items.
- Calling clients and customers to inform them about the company’s new products, services and policies.
- Collaborated with cross-functional teams to enhance customer service processes.
- Trained new employees on company customer management policies and procedures.
Customer Service Representative
Sunrise Senior Living
Dresher, PA
11.2017 - 01.2022
- Collaborated with Sunrise vendors to complete requests.
- Consistently met/exceeded set quality and productivity metrics.
- Mets and exceeded performance metrics as determined by department.
- Consistently met/exceeded set quality and productivity metrics.
- Functioned within a team-based environment, and actively participated in achieving team goals.
- Achieved and surpassed performance metrics as determined by department.
Customer Service Representative
Popeyes
Upper Darby, PA
08.2014 - 11.2017
- Handled inbound and outbound calls in a courteous, timely, and professional manner.
- Listened to customers, understood their needs, and resolved customer issues.
- Researched systems to locate customer orders and collaborated with teams to address issues promptly.
- Followed the processes of Best Buy program and performed all tasks in a courteous and professional manner.
- Followed the processes of Best Buy program and performed all tasks in a courteous and professional manner.
- Researched systems to find customers online orders; worked with other teams to resolve issues as applicable.
- Complied with requirements surrounding confidential information and personal information.
- Ensured first call resolution through problem solving and effective call handling.
Education
High School -
Pennwood High School
PhiladelphiaDiploma -
Dawn Career Institute
PhiladelphiaSkills
- Customer Management Systems
- Customer relationship management
- Problem solving
- Ability to Multi-task
- Detail Oriented
- Teamwork
- Communication
Timeline
Customer Service Representative
Texas Health & Human Services
01.2022 - Current
Customer Service Representative
Sunrise Senior Living
11.2017 - 01.2022
Customer Service Representative
Popeyes
08.2014 - 11.2017
High School -
Pennwood High School
Diploma -
Dawn Career Institute