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Mi-Ann Hartman
Business Analyst
Rohnert Park,CA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Business Analyst position.
Overview
2
2
Languages
5
5
Certifications
6
6
years of post-secondary education
10
10
years of professional experience
Work History
Hotel Duty Manager
Select Braemar Lodge & Spa
Hanmer Springs, New Zealand
05.2018 - 10.2019
- Initiated plan to utilize periodic complete vacancy as opportunity for deep cleaning of hotel rooms
- Initiated plans to improve customer relations, quality standards, and service efficiency, resulting in improved customer reviews and approximately 15% increased room occupancy rates
- Coordinated communication with customers to address feedback and complaints
- Acted as backup for General Manager, conducting continuous reviews of accounts, procedures, and personnel to optimize processes and improve performance
- Supervised random site audits, documented issues, and escalated to executive teams as needed
- Defined clear targets and objectives and communicated to other team members
- Managed front office team members, with dotted-line reporting from Housekeeping Manager
- Team member scheduling, increasing productivity and team morale
- Complaint management and resolution
Relief Reservation Manager
Mantra Group - Peppers Clearwater Resort
Christchurch, New Zealand
04.2018 - 05.2018
- Arranged for group hotel bookings in collaboration with sales department for weddings and special events.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Handled reservations and answered questions from interested patrons for busy 68-room hotel.
- Maintained awareness of types of rooms available in different resort locations.
- Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
- Oversaw reservation administration and updated reservation systems with room rates and client data.
- Coordinated with Revenue Manager on VIP client agreements to implement rates in system.
- Coordinated rate plans and promotions in consultation with General Manager, Operations Manager, and Central Reservations.
- Utilized Sihot Property Management System to input all key data into hotel's database system.
- Maintained hotel reservation system and forecasted probable revenue streams
- Worked closely with front desk to achieve full occupancy of property.
Night Manager/Night Auditor
Mantra Group - Peppers Clearwater Resort
Christchurch, New Zealand
01.2015 - 04.2018
- Prepared nightly deposits by accurately counting all cash, filling out deposit slips, and securing deposit in vault.
- Reviewed all audits and reconciled nightly sales transactions by balancing cash registers and reporting discrepancies.
- Prepared and delivered financial audits, revenue reports, and financial forecasts for General Manager, Operations Manager, and Department Heads
- Guided and motivated night team by establishing and communicating responsibilities and duties to each team member.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
- Trained team members in hotel policies and procedures
- Coordinated site investigations, documented issues, and escalated to executive teams as needed
- Temporarily relieved Reservation Manager while away on leave of absence
Market Research Interviewer
The Knowledge Warehouse
Auckland, New Zealand
03.2014 - 12.2014
- Followed established guidelines and recommendations from supervisors to complete quality interviews.
- Followed strict guidelines to receive unbiased, unprompted responses.
- Created and presented real-time reports on current market conditions to upper management.
- Recorded customer survey answers verbatim to achieve 100% accurate reporting.
Volunteer Nursing Attendant
Western Pangasinan District Hospital
Alaminos, Pangasinan, Philippines
06.2011 - 12.2012
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Documented vital signs to inform nurses and physicians of any changes in patient status.
Virtual Assistant / Customer Service Agent
Self Employed
Manila, Philippines
06.2011 - 12.2012
Operations Executive
Aegis People Support (Orbitz ,US Account)
Makati, Philippines
08.2009 - 01.2011
- Increased company profits through performance optimization strategies and efficiency improvements.
- Received incoming calls and messages and addressed or triaged phone requests.
- Effectively identified and addressed all client problems, including determination of expected resolution timelines and coordination of solutions with 3rd parties.
- Exchanged tickets through global distribution system (GDS): SABRE, APOLLO, WORLDSPAN and SHARES
Education
Non-degree - Full Stack Web And Mobile Development
Nucamp Coding Bootcamp
Santa Rosa, CA 04.2021 - 09.2021
Non-Degree - Web Development Fundamentals
Nucamp Coding Bootcamp
Santa Rosa, CA 04.2021 - 04.2021
Bachelor of Arts - Business Management, Tourism And Hospitality
Concordia Institute of Business (NTEC Group)
Auckland, New Zealand 01.2014 - 12.2014
Bachelor of Arts - Mass Communication
Far Eastern University
Manila, Philippines 06.2006 - 04.2009
Associate of Science - Health And Science Education
Far Eastern University
Manila, Philippines 06.2004 - 04.2006
Skills
Strategic planning and analysis
undefinedUS Right to Work
Do not need H-1B sponsorship now or in future
Certification
IIBA Certified Business Analyst - ECBA™
Software
Google Docs
Html
CSS
JavaScript
Bootstrap
JQuery
Sass
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Other Relevant Experience
Chief Girl Scout of the Philippines Awardee
IIBA Member - Bay Area Chapter
Quote
I can’t understand why people are frightened of new ideas. I’m frightened of the old ones.
John Cage
Timeline
IIBA Certified Business Analyst - ECBA™
07-2021
Non-degree - Full Stack Web And Mobile Development
Nucamp Coding Bootcamp
04.2021 - 09.2021
Non-Degree - Web Development Fundamentals
Nucamp Coding Bootcamp
04.2021 - 04.2021
Become a Business Analyst (LinkedIn)
01-2021
Identify & Define the Problem with Business Analysis (Udemy)
12-2020
Business Analysis Crash Course (Udemy)
12-2020
An Entire MBA in 1 Course: Award Winning Business School Prof (Udemy)
04-2020
Hotel Duty Manager
Select Braemar Lodge & Spa
05.2018 - 10.2019
Relief Reservation Manager
Mantra Group - Peppers Clearwater Resort
04.2018 - 05.2018
Night Manager/Night Auditor
Mantra Group - Peppers Clearwater Resort
01.2015 - 04.2018
Market Research Interviewer
The Knowledge Warehouse
03.2014 - 12.2014
Bachelor of Arts - Business Management, Tourism And Hospitality
Concordia Institute of Business (NTEC Group)
01.2014 - 12.2014
Volunteer Nursing Attendant
Western Pangasinan District Hospital
06.2011 - 12.2012
Virtual Assistant / Customer Service Agent
Self Employed
06.2011 - 12.2012
Operations Executive
Aegis People Support (Orbitz ,US Account)
08.2009 - 01.2011
Bachelor of Arts - Mass Communication
Far Eastern University
06.2006 - 04.2009
Associate of Science - Health And Science Education
Far Eastern University
06.2004 - 04.2006
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