Relationship Banker
Bank of America
12/2023 – Present
Relationship Banker, Bank of America
Jacksonville, USA
- Proactively engage with clients in-person, by phone, or digitally.
- Cultivate strong relationships by assessing clients' financial needs and aspirations.
- Deliver tailored advice and innovative solutions to assist clients in managing finances and planning for the future.
- Recommend a range of Bank of America products and services, including checking, savings, credit cards, and loans.
- Facilitate client referrals to internal partners for specialized financial requirements.
- Achieve and surpass individual and team sales targets consistently.
- Assist clients with account creation, updates, and ongoing maintenance.
- Educate clients about digital banking tools and encourage self-service options.
- Ensure precise transaction processing while safeguarding client information.
- Adhere to all bank policies, procedures, and regulatory standards.
- Safeguard client confidentiality and uphold data protection protocols.
- Identify and escalate potential fraud or risk indicators promptly.
06/2022 – 11/2023
Merchandise Team Lead, Offline by Aerie
Jacksonville, USA
- Executed seasonal floor sets while maintaining brand-aligned visual merchandising standards.
- Cooperated with store leadership to strategize and implement effective product placement.
- Mentored and developed team members in visual presentation, product knowledge, and operational efficiency.
- Oversaw inventory flow and stock levels, coordinating seamlessly with back-of-house teams.
- Facilitated store-wide initiatives, promotions, and events to enhance customer engagement.
10/2020 – 06/2022
PINK Manager, Victoria's Secret
Jacksonville, USA
- Led the PINK brand segment, driving sales performance and managing daily operations with excellence.
- Directed visual merchandising and execution of floor sets to align with brand standards.
- Trained and cultivated team members in product knowledge, customer service, and effective sales techniques.
- Evaluated business metrics to pinpoint opportunities for growth.
- Partnered with cross-functional leaders to drive strategic initiatives.
11/2014 – 10/2020
Beauty Supervisor, Victoria's Secret
Jacksonville, USA
- Supervised daily operations of the beauty department to ensure efficiency.
- Mentored and trained beauty associates to enhance their performance.
- Maintained visually engaging and brand-aligned beauty displays to attract customers.
- Analyzed sales reports to detect trends and guide departmental strategies.
- Set a standard for exceptional service through leading by example.
09/2011 – 11/2014
Sales Incentive Associate, Victoria's Secret
Honolulu, USA
- Consistently surpassed individual sales targets through effective strategies.
- Collaborated with team members to successfully execute floor sets.
- Monitored and analyzed sales trends to make informed decisions.
- Demonstrated strong communication and interpersonal skills in all.