Mia R. Calderone
Anthem,AZ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
2
years of professional experience
Work History
Intern
Ascension Providence Hospital
06.2019 - 03.2020
- Front desk assisting in guiding families to patient rooms
- Secretarial work, answering phone calls
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Executed record filing system to improve document organization and management
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff
- Created and maintained databases to track and record customer data
- Assisted coworkers and staff members with special tasks on daily basis
- Completed forms, reports, logs and records to quickly handle all documentation for human resources
Customer Loyalty Specialist
American Family Insurance
06.2018 - 08.2018
- Correspondence with customers, Paperwork as assigned by supervisor, Cold calls to customers, Other duties assigned by supervisor
- Worked with multiple screens and programs to resolve customer issues.
- Utilized inbound and outbound telephone techniques to solidify and build client relationships.
- Provided excellent customer service and provided answers to client questions within set standards.
- Interpreted contracts and communicated terms and conditions.
- Developed new strategies for customer retention activities.
- Adhered to appropriate legal scripting when required.
- Developed product demonstrations and presentations for customers.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
Bachelor of Science - Child Development And Family Studies
Tarleton State University, McLennan Community College
Stephenville, Waco, TX05.2023
Associate of Science - General Studies
Maricopa Community Colleges - Glendale Community College
Glendale, AZ06.2019
Skills
- Kind
- Hardworking
- Loyal
- Dependable
- Respectful
- Social Skills
- Stress Management
- Activity Implementation
- Skill-Building Activities
- Emotional Development
- Self-Help Skills Development
- Strategy Management
- Early Intervention Services
- Behavior Control
- Educational Strategies
- Developmentally Appropriate Plans
Timeline
Intern
Ascension Providence Hospital
06.2019 - 03.2020
Customer Loyalty Specialist
American Family Insurance
06.2018 - 08.2018
Bachelor of Science - Child Development And Family Studies
Tarleton State University, McLennan Community College
Associate of Science - General Studies
Maricopa Community Colleges - Glendale Community College
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