Miara Harris
Houston
Summary
Dynamic and results-driven professional with extensive experience across various roles at Fiesta Mart LLC and other notable companies. Excelled in enhancing customer satisfaction and streamlining warehouse operations, demonstrating proficiency in Microsoft Office Suite and exceptional customer service skills. Achieved consistent customer loyalty growth and operational efficiency, showcasing a commitment to excellence and team development.
Overview
9
9
years of professional experience
Work History
Order Puller
Specs
07.2023 - Current
- Checked each order for completeness and accuracy.
- Minimized backorders by diligently monitoring inventory levels and escalating low stock issues to the appropriate personnel.
- Loaded and unloaded freight containers and deliveries.
- Optimized workflow through effective collaboration with other departments such as receiving, shipping, and customer service.
- Ensured customer satisfaction through timely fulfillment of orders and meeting or exceeding quality standards.
- Streamlined order pulling process by implementing efficient organizational systems and prioritizing tasks.
- Contributed to warehouse space optimization by organizing storage areas for easy access and minimal errors during order pulling.
- Supported continuous improvement initiatives by regularly providing feedback and suggestions to management.
- Resolved any discrepancies in orders swiftly, ensuring customers received accurate shipments without delay.
- Maintained detailed records of pulled items using inventory management software to ensure accuracy in reporting.
- Collaborated with the shipping department to expedite delivery of completed orders, resulting in improved customer satisfaction rates.
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
- Participated in ongoing professional development workshops to stay current on industry best practices related to order pulling techniques and technologies.
- Maintained a safe working environment by adhering to safety protocols and properly handling equipment during order pulling.
- Utilized barcode scanning technology for precise tracking of product locations within the warehouse for faster order pulling.
- Completed high volume of daily orders while maintaining accuracy and speed, supporting reliable service for customers.
- Succeeded in meeting daily order pulling targets consistently, contributing significantly to the overall efficiency of the warehouse operations.
- Prepared packages for shipment efficiently, minimizing potential damages during transit.
- Palleted large shipments efficiently.
- Assisted in training new employees on order pulling procedures, contributing to a more efficient workforce.
- Enhanced warehouse productivity by accurately locating items, updating inventory records, and consolidating orders.
- Addressed any customer concerns regarding their orders promptly, fostering positive relationships and repeat business from satisfied clients.
- Inventoried warehouse stock.
- Reduced order processing time with effective communication and coordination among team members.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Pulled orders quickly to maintain demanding productivity goals.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Followed orders precisely for correct items, sizes and quantities.
- Moved pallets to and from trucks and around warehouse with forklifts to stay on top of demanding schedules.
- Supervised inventory cycle counting processes, accounting and surplus records, product damages and product returns.
Patient Check in Representative
Pediatric Home Service
07.2022 - 10.2023
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Enhanced company reputation by providing exceptional customer service and support.
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
- Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
- Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
- Communicated with clients and customers to gather, provide and share updated information on products and services.
- Managed a diverse portfolio of clients, ensuring that each received tailored solutions aligned with their specific requirements.
- Optimized workflow processes, allowing for more efficient use of resources and reduced turnaround times on projects.
- Provided valuable input resulting in new opportunities for growth and development.
- Enhanced overall sales figures through effective upselling of products and services.
- Streamlined internal processes for improved efficiency, reducing overall costs for the organization.
- Collaborated with team members to achieve monthly sales targets.
- Developed and proposed legislation to improve local infrastructure, leading to smoother traffic flow and safer roads.
- Addressed constituent feedback by amending proposed bills, thereby aligning more closely with community's needs.
- Streamlined office procedures for handling constituent inquiries, significantly reducing response time.
- Initiated district-wide survey to gauge public opinion on various issues, using results to guide policy decisions.
- Conducted workshops and seminars for constituents on important legislative changes, improving public understanding and compliance.
- Coordinated with law enforcement agencies to address public safety concerns, resulting in noticeable decrease in crime rates.
- Advocated for educational reform by introducing bills aimed at increasing funding and resources for public schools.
- Raised awareness on environmental issues by organizing and participating in community clean-up events, leading to increased public engagement.
- Led successful campaign to increase funding for mental health services, improving access for residents.
- Improved team efficiency by implementing new case management system for tracking constituent issues and concerns.
- Organized volunteer initiatives to support local schools and community centers, strengthening community bonds.
- Collaborated with NGOs and community organizations to support social programs, enhancing welfare of underprivileged groups.
- Conducted in-depth research on policy issues to inform and support legislative decisions, contributing to more effective governance.
- Represented district's interests in state-level discussions, ensuring that local needs and priorities were addressed.
- Updated job knowledge by participating in educational opportunities, reading professional publications, and maintaining personal networks.
- Negotiated with stakeholders to secure bipartisan support for critical pieces of legislation, facilitating their passage.
- Spearheaded development of mobile app for constituents to report issues directly, enhancing service delivery and satisfaction.
- Enhanced community engagement through regular town hall meetings, ensuring open communication lines between constituents and office.
- Fostered strong relationships with local business leaders, promoting economic development within district.
- Played key role in negotiating terms of major infrastructure project, ensuring it met environmental and budgetary guidelines.
- Enhanced district visibility and accessibility by regularly updating social media platforms with important information and updates.
- Collected, arranged, and input information into database system.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Gathered, organized and input information into digital database.
- Maintained database systems to track and analyze operational data.
- Evaluated customer needs and feedback to drive product and service improvements.
- Developed effective improvement plans in alignment with goals and specifications.
Customer Service Representative
Walmart
12.2021 - 06.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Analyzed customer service metrics to identify trends and develop strategies for improvement.
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
- Updated company's FAQ section to include answers to common customer questions, reducing inquiry volume.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Participated in training programs to enhance product knowledge and customer service skills.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
- Developed feedback system for customers to share their service experience, leading to actionable improvements.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
Bookkeeper
Fiesta Mart LLC
01.2019 - 12.2021
- Maintained and processed invoices, deposits, and money logs.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
- Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
- Completed payroll for employees and maintained detailed records of procedures.
- Prepared monthly bank reconciliations to ensure accurate representation of company''s financial position.
- Reconciled and corrected issues with financial records.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
- Posted daily receipts and payments in accordance with corporate protocols.
- Supported year-end closing procedures by preparing adjusting journal entries as needed.
- Established QuickBooks accounting system to reflect accurate financial records.
- Maintained accurate records of all transactions, ensuring compliance with company policies and applicable regulations.
- Implemented a more efficient filing system for financial documents, improving accessibility and organization.
- Reduced errors in financial reporting by conducting thorough reviews and ensuring accurate data entry.
- Provided support during audits by supplying requested documentation promptly and accurately.
- Reviewed and filed financial documents, coded accounting entries for data processing, and posted daily receipts and payments in accordance with all corporate protocols.
- Completed tax forms in compliance with legal regulations.
- Improved financial accuracy by reconciling accounts and identifying discrepancies in financial records.
- Enhanced cash flow management through timely invoicing and collection of outstanding receivables.
- Communicated proactively with team members regarding any issues or concerns related to bookkeeping tasks.
- Generated detailed financial reports for management review, facilitating informed decisionmaking.
- Streamlined bookkeeping processes by implementing new accounting software, resulting in increased efficiency.
- Collaborated with external auditors to facilitate the annual audit process, providing necessary documentation as required.
- Assisted with budget preparation and monitoring, contributing to better expense control.
- Increased transparency in financial reporting, updated stakeholders with regular budget forecasts.
- Improved tax preparation efficiency, organized and reviewed all relevant financial documents.
- Streamlined invoice processing to enhance cash flow, utilizing advanced bookkeeping software.
- Assisted with cost reduction by identifying unnecessary expenses through detailed financial analysis.
- Facilitated better cash management, closely monitored cash flow statements.
- Boosted efficiency, implemented digital filing system for receipts and invoices.
- Facilitated smoother audits by maintaining organized financial records and documentation.
- Improved financial accuracy by meticulously recording all transactions in accounting software.
Customer Service Representative
Fiesta Mart LLC
01.2019 - 12.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Participated in training programs to enhance product knowledge and customer service skills.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
Cashier
Kroger
05.2016 - 08.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
Education
Associate In Science - Veterinary Science
Houston Community College
Houston, TXHigh School Diploma - Human Science
Barbara Jordan High School For Careers
Houston, TX06.2018
Skills
- Warehouse safety
- Pallet jack safety
- Loading and unloading
- Warehouse organization
- Heavy lifting
- Order picking and processing
- Pallet jack operation
- Product picking
- Product labeling
- Forklift operation
- Stock rotation
- Staff management
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
- Computer proficiency
- Conflict resolution
- Complaint handling
- Microsoft Excel
- Complaint resolution
- Payment processing
- Client relations
- Customer satisfaction measurement
- Professional telephone demeanor
- Call center operations
- Microsoft outlook
- Scheduling
- Follow-up skills
- Call management
- Product knowledge
- Paperwork processing
- Appointment scheduling
- Order processing
- Team development
- Documentation
- Administrative support
- Microsoft Office Suite
- Microsoft PowerPoint
- Data collection
- Customer relationship management (CRM)
- Prioritization
- Staff training
- Building rapport
- Technical support
- Quality control
- Clerical support
Accomplishments
- Achieved Result through effectively helping with Task.
- Achieved Result by introducing Software for Type tasks.
- Achieved Result by completing Task with accuracy and efficiency.
- Collaborated with team of Number in the development of Project name.
- Documented and resolved Issue which led to Results.
- Supervised team of Number staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
English
Native or Bilingual
Timeline
Order Puller
Specs
07.2023 - Current
Patient Check in Representative
Pediatric Home Service
07.2022 - 10.2023
Customer Service Representative
Walmart
12.2021 - 06.2022
Bookkeeper
Fiesta Mart LLC
01.2019 - 12.2021
Customer Service Representative
Fiesta Mart LLC
01.2019 - 12.2021
Cashier
Kroger
05.2016 - 08.2018
Associate In Science - Veterinary Science
Houston Community College
High School Diploma - Human Science
Barbara Jordan High School For Careers
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