Summary
Overview
Work History
Education
Skills
References
Timeline
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Mia Shanice Calvo

New York,NY

Summary

Results-driven Director of Retail Operations known for productivity and efficiency in task completion. Specialize in inventory management, customer relationship building, and strategic planning to drive retail success. Excel in leadership, communication, and problem-solving skills, ensuring seamless operations and team synergy.

Overview

4
4
years of professional experience

Work History

Director of Retail Operations

Doughnut Plant
New York, NY
10.2023 - Current
  • Identified growth opportunities through analysis of consumer trends and market conditions.
  • Established budgets for each department within the store and monitored spending accordingly.
  • Monitored daily activity at all locations to ensure that operational objectives were being met.
  • Reviewed business reports on a regular basis to ensure targets were met or exceeded.

Consultant/Chef

Turntable Chicken & Rock
NYC, NY
02.2022 - 02.2024
  • Prepared budgets for purchasing supplies, labor costs and other expenses related to food production.
  • Conducted research on emerging food trends, ingredients, and preparation techniques.
  • Trained new hires on proper kitchen procedures, equipment usage and safety protocols.

Bar and Restaurant Manager

Luke’s Lobster
New York, NY
07.2022 - 10.2023
  • Developed strategies for improved operational efficiency and customer satisfaction.
  • Maintained detailed records of sales transactions and daily shift reports.
  • Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
  • Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.

Chef Manager

Walker Methodist
Minneapolis, MN
03.2020 - 01.2022
  • Evaluated existing recipes to make sure they met the highest standards of quality.
  • Enforced health department regulations regarding storage and preparation of foods.
  • Organized catering events with a focus on high-quality presentation of dishes served.
  • Coordinated communication between front-of-house personnel and back-of-house staff during peak business hours.

Education

Culinary Arts & Restaurant Management -

Minneapolis Community & Tech
Minneapolis
05.2014

Skills

  • Performance Analysis
  • Customer experience
  • Merchandising Strategies
  • Store growth planning
  • Staff Coaching and Training
  • Interpersonal Communication
  • Performance monitoring
  • Resource Planning
  • Sales Leadership
  • Business Development

References

Upon Request

Timeline

Director of Retail Operations

Doughnut Plant
10.2023 - Current

Bar and Restaurant Manager

Luke’s Lobster
07.2022 - 10.2023

Consultant/Chef

Turntable Chicken & Rock
02.2022 - 02.2024

Chef Manager

Walker Methodist
03.2020 - 01.2022

Culinary Arts & Restaurant Management -

Minneapolis Community & Tech

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Mia Shanice Calvo