MI'ASIA BARTLEY
Charlotte,NC
Summary
Driven and resourceful administrative professional with 4+ years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments. Leverages a background in child development and education, with an affinity for teaching and planning.
Overview
7
7
years of professional experience
Work History
Executive Assistant
North Carolina Central University, NCCU
06.2023 - Current
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Organized and coordinated conferences and monthly meetings.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Built relationships with vendors to negotiate ideal terms for purchases.
- Set up and negotiated contracts to obtain favorable pricing and delivery structures.
- Optimized procurement processes by implementing streamlined strategies and efficient communication methods.
Administrative Support Associate
North Carolina Central University, NCCU
12.2022 - 06.2023
- Provided best-in-class support to team members, closely monitoring activity to best meet needs.
- Maintained consistent and efficient flow of human resources information throughout departments by updating corporate intranet.
- Troubleshot and fixed front desk process hang-ups to maintain swift flow of daily tasks.
- Maintained office calendar for all HR events, informing employees of changes or pertinent information quickly.
- Improved customer satisfaction by addressing inquiries promptly and resolving issues in a professional manner.
- Maintained strict confidentiality of sensitive information, protecting both company and client interests.
Administrative Associate
UNC Health Care
Chapel Hill, NC
05.2022 - 12.2022
- Maintain a cadence of proactive communication with nurses and physicians to communicate information, progress, sentiment, and behaviors
- Leverage Epic system software to foster data integrity and access for patient care services and information and streamline operational excellence objectives
- Conduct financial operational efforts, including collecting out-of-pocket expenses, processing payments, and evaluating billing information
- Streamline and own patient care efforts by processing pre-registration standard work, administering check-in sessions, communicating company policies, and orchestrating administrative procedures
- Cultivate proactive, high-touch patient experience and approach by documenting data and information and executing clerical duties
- Enhance the holistic patient and service visit experience by executing customer success tactics to improve patient flow, foster positive consumer attitudes, and streamline day-to-day operations
- Ensure confidentiality and sensitivity and foster data integrity, while managing sensitive and confidential patient documents.
Patient Advocate/Claims Support Rep.
Blue Cross Blue Shield
Durham, NC
06.2021 - 12.2021
- Deployed product and service knowledge to answer customer inquiries, while interpreting customer needs and interests to recommend services
- Flexed customer success competencies when handling outbound calls and routing calls; acted as a company brand ambassador by cultivating a friendly and professional environment
- Developed a subject matter expertise in company products and services to promote and position health insurance plan products to customers based on specific customer needs and challenges
- Leveraged critical thinking tactics and standard operating procedure knowledge to synthesize and process claims, conduct billing efforts, and evaluate and identify significant factors within claims
- Acted as a claims support counselor and resource by providing 1:1 assistance, educating customers on products and services, and evaluating insurance plans
- Conducted research gathering techniques, examined research and data, and perused member and provider medical claims documentation.
Lead Teacher
Beacon Learning Academy
Carrboro, NC
11.2020 - 04.2021
- Developed, conceptualized, and executed interactive activities and lesson plans to teach students – across various grade levels – academic excellence, expression, independence, interpersonal communication, and teamwork
- Channeled an integrated, holistic student learning approach by rendering high-touch support to students with behavioral, social, and educational challenges.
Lead Supervisor
Green Kids Daycare Center
Durham, NC
06.2017 - 08.2020
- Partnered with lead instructors to tailor and evolve teaching approaches to teach 15 students within the 4-year-old age group how to write and learn alphabet and number competencies
- Monitored child development, performance, and habits to identify emotional, developmental, or learning challenges; interfaced with parents to provide status reports of child performance, interests, and routines
- Channeled a positive daycare culture and environment to foster academic, creative, social-emotional, and behavioral student learning.
Education
MBA - Health Administration
University of North Carolina At Pembroke
Pembroke, NC05.2024
Bachelor of Science - Human Development And Family Studies
University of North Carolina At Greensboro
Greensboro, NC05.2020
Skills
- Project Oversight
- Staff Management
- Database Management
- Report Writing
- Invoice Processing
- Travel Administration
- Strategic Planning
- Spreadsheet Tracking
Volunteer Experience
- Habitat for Humanity, Durham, NC - 02/01/17, Present
- Durham Rescue Mission, Durham, NC 04/01/15, Present
- Durham Food Blank, Durham, NC 10/01/23, Present
Timeline
Executive Assistant
North Carolina Central University, NCCU
06.2023 - Current
Administrative Support Associate
North Carolina Central University, NCCU
12.2022 - 06.2023
Administrative Associate
UNC Health Care
05.2022 - 12.2022
Patient Advocate/Claims Support Rep.
Blue Cross Blue Shield
06.2021 - 12.2021
Lead Teacher
Beacon Learning Academy
11.2020 - 04.2021
Lead Supervisor
Green Kids Daycare Center
06.2017 - 08.2020
MBA - Health Administration
University of North Carolina At Pembroke
Bachelor of Science - Human Development And Family Studies
University of North Carolina At Greensboro
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