Miasia Cook
Elgin,TX
Summary
I am a Reliable and alert individual with exceptional work ethic seeking positions with well-respected employer , where one has the ability to grow with &provide excellent services.
Overview
10
10
years of professional experience
Work History
Customer Advocate
Modivcare
Austin , TX
11.2021 - Current
- Recorded detailed notes in customer accounts for future reference and follow-up.
- Escalated complex customer cases as necessary to appropriate teams and departments.
- Researched customer inquiries to ensure accurate resolution of their issues.
- Monitored incoming calls, emails, chats and other communication channels for customer inquiries.
- Updated databases with new and modified customer data.
- Tracked progress on open cases and updated customers regularly on status changes.
Infant/toddler Teacher
Elgin ISD Child development center
Elgin, TX
09.2019 - 11.2021
- Encouraged creativity through art projects, music, storytelling, dramatic play.
- Assisted in potty training young children when needed.
- Collaborated with other teachers in planning lessons that were tailored to meet the needs of each child.
- Organized and led activities to promote physical, mental and social development.
- Monitored toddlers' behavior closely to ensure safety at all times.
- Implemented hands-on, play-based strategies for experiential learning.
- Maintained accurate records of student attendance, assessment results, developmental milestones achieved.
- Read aloud and played alphabet games to encourage early literacy.
Customer Service Representative Tier 1
Alorica
Austin, TX
01.2018 - 09.2019
- Answered customer inquiries and provided accurate information regarding products and services.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Gathered customer feedback through surveys and used the data to improve customer service.
Cashier
Walmart
Phlugerville , TX
07.2016 - 04.2017
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Issued receipts, refunds, credits or change due to customers.
- Performed other duties as assigned by management.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
Cashier
Dairy Queen Grill & Chill
Elgin , TX
07.2014 - 07.2016
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Worked closely with front-end staff to assist customers.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Followed company security procedures for handling large sums of money.
Education
Dental Assistant Certification - Denatl Hygiene
Altierus
Austin Tx11-2017
Skills
- Customer Services
- Data Entry
- Issue Research
- Complaint Handling
- Customer Research
- Educating Customers
Timeline
Customer Advocate
Modivcare
11.2021 - Current
Infant/toddler Teacher
Elgin ISD Child development center
09.2019 - 11.2021
Customer Service Representative Tier 1
Alorica
01.2018 - 09.2019
Cashier
Walmart
07.2016 - 04.2017
Cashier
Dairy Queen Grill & Chill
07.2014 - 07.2016
Dental Assistant Certification - Denatl Hygiene
Altierus
Similar Profiles
ERICKA JOHNSONERICKA JOHNSON
Insurance Claims Representative at ModivCareInsurance Claims Representative at ModivCare
KIMBERLY M JACKSONKIMBERLY M JACKSON
Member Service Specialist at ModivCareMember Service Specialist at ModivCare
Molly EchevarriaMolly Echevarria
Customer Service Representative at ModivcareCustomer Service Representative at Modivcare
Ethan BosleyEthan Bosley
HR Generalist at ModivcareHR Generalist at Modivcare
Ricardo HinojosaRicardo Hinojosa
CDL Driver at WhiteCapCDL Driver at WhiteCap