Miasotys Garcia
Buffalo,NY
Summary
Focused patient care professional accustomed to prioritizing and delivering basic patient care. Offers 3 years of comprehensive experience in recording vital signs, collecting specimens and preparing accurate documentation. Recognized by patients for delivering five-star patient care.
Service-oriented and resourceful with in-depth clinical skills and assessment training. Support patient personal care and hygiene needs with diligent assistance. Organized in keeping supplies stocked and equipment sterilized for use.
Overview
7
7
years of professional experience
Work History
Patient Care Technician
WellNow Urgent Care
10.2021 - Current
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Reduced stress for patients and families through effective communication and empathetic support.
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
- Recognized potential emergencies promptly, initiating appropriate action to stabilize patients until further assistance arrived.
Customer Service Representative
Coast Professional Inc.
11.2019 - 04.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
Pharmacy Technician
Rite Aide Pharmacy
07.2019 - 11.2019
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
Sales Representative
Hollister
07.2017 - 06.2019
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Answered customer questions about sizing, accessories, and merchandise care.
Education
No Degree - Nursing
Niagara County Community College
Sanborn, NY08.2024
High School Diploma -
Hutchinson Central Technical High School
Buffalo, NY06.2018
Skills
- Phlebotomy Techniques
- Blood Glucose Testing
- Basic Life Support
- CPR Certification
- Medical Terminology
- Direct Patient Care
Timeline
Patient Care Technician
WellNow Urgent Care
10.2021 - Current
Customer Service Representative
Coast Professional Inc.
11.2019 - 04.2021
Pharmacy Technician
Rite Aide Pharmacy
07.2019 - 11.2019
Sales Representative
Hollister
07.2017 - 06.2019
No Degree - Nursing
Niagara County Community College
High School Diploma -
Hutchinson Central Technical High School