Miassette Alvarez
Rochester,NY
Summary
Proven track record in compassionate caregiving and client support, demonstrated through impactful work at Lifetime Assistance. Skilled in first aid, safety, and efficient teamwork, consistently enhancing client well-being and safety. Excelled in roles requiring customer service and time management, achieving significant improvements in client satisfaction and operational efficiency.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Direct Support Professional
Lifetime Assistance
04.2024 - 08.2024
- Administered medication as directed by physician.
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Assisted disabled clients to support independence and well-being.
Crew Member
Wendy's Fast Food
01.2022 - 04.2024
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
Crew Member
Panera
10.2022 - 02.2023
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Cleaned and maintained all areas of restaurant to promote clean image.
Sales Associate
Five Below
02.2021 - 01.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
Child and Youth Worker
YMCA
06.2020 - 08.2020
- Enhanced youth development by implementing engaging and age-appropriate programs.
- Organized group activities to promote social skills development among youth participants in fun yet structured environment.
- Contributed positively towards team collaborations by engaging in regular meetings and sharing insights, enhancing team cohesion.
- Provided supervision to junior staff members, offering mentorship and guidance on best practices for working with children and teenagers.
Education
Associate in Criminal Justice - Criminal Justice
Monroe Community College
Rochester, NY06.2026
High School Diploma -
Eugenio Maria De Hostos
Rochester NY06.2023
Skills
- First aid and safety
- Behavior redirection
- Client Support
- Compassionate Caregiving
- Client documentation
- Health and safety requirements
- Direct Patient Care
- Appointment Scheduling
- Customer Service
- Time Management
- Teamwork and Collaboration
- Medication Administration
- Behavioral Management
Certification
- Mental Health First Aid USA certification – National Council for Behavioral Health.
- Adult CPR/AED certification – American Red Cross.
- Direct Support Professional Certification (DSP) - National Alliance for Direct Support Professionals.
- Certified Medication Aide (CMA) - State Departments of Health.
- OSHA Certified
- CPR/AED Certification
Languages
Spanish
Professional Working
Timeline
Direct Support Professional
Lifetime Assistance
04.2024 - 08.2024
Crew Member
Panera
10.2022 - 02.2023
Crew Member
Wendy's Fast Food
01.2022 - 04.2024
Sales Associate
Five Below
02.2021 - 01.2022
Child and Youth Worker
YMCA
06.2020 - 08.2020
Associate in Criminal Justice - Criminal Justice
Monroe Community College
High School Diploma -
Eugenio Maria De Hostos
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