Mia Wright
Memphis,TN
Summary
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Overview
11
11
years of professional experience
Work History
Sales Consultant
Empire Today
Memphis, TN
03.2022 - 05.2022
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Responded to telephone and in-person requests for information.
- Followed up with existing customers to provide additional support and address concerns.
- Provided sales and customer service assistance to walk-in traffic
- Maximized customer retention by resolving issues quickly.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
City Carrier Assistant
United States Postal Service, USPS
Memphis, Ten
11.2021 - 03.2022
- Planned and cased mail in sequence of delivery for designated route.
- Engaged customers with pleasant demeanor and offered to help with mail-related issues.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Operated vehicles and equipment to transport packages and mail pieces.
- Collected mail from letter boxes on specific route both on foot and by vehicle.
- Worked closely with other employees in mail office and handled various administrative tasks.
Driver
Lyft
Memphis, TN
11.2020 - 10.2021
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.
- Delivered employees and materials to job sites daily.
- Answered, scheduled and responded to reservation calls at specific times and locations.
Delivery Driver
Amazon
Memphis, TN
08.2020 - 11.2020
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Delivered packages to customer doorsteps and business offices.
Customs Coordinator
Fed Ex Trade Networks
Memphis, TN
04.2018 - 07.2020
- Lawfully cleared merchandise through customs per client and government requirements.
- Verified rejected cargo and advised on steps to take for avoiding repeat denial.
- Determined harmonized tariff classifications by referencing tariff schedules outlined by national and international government officials.
- Calculated daily exchange rates and taxes due for goods and commodities.
- Stayed abreast of regulatory changes impacting customs enforcement and other import-impacted agencies.
- Identified and gathered commercial and international data, documents and rulings upon clients' requests.
- Prepared and processed import and export documentation according to customs regulations, laws or procedures.
- Followed SOPs with all customer account actions and data management to keep consistent service levels.
Sales Representative
Enterprise Holdings
Memphis, TN
10.2017 - 04.2018
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Trained and mentored new sales representatives.
Guest Service Representative
Disney
Memphis, TN
08.2016 - 09.2017
- Took reservations over phone and through email, recording guest information in computer system and verifying details.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Collected room deposits, fees and payments.
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
- Contacted previous guests and potential visitors via email with information on events and hotel to build clientele base.
Ramp Agent
Fed Ex Express
Memphis, TN
04.2012 - 11.2015
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over 3 daily flights.
- Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
- Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
- Coordinated ground crew activities to complete objectives on schedule.
- Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.
Technical Support Representative
Apple
Memphis, TN
02.2013 - 03.2014
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Translated complex technical issues into digestible language for non-technical users.
- Assisted customers with product selection based on stated needs, proposed use and budget.
- Documented transactions and support interactions in system for future reference and addition to knowledge base.
Logistics Account Executive
Total Quality Logistics Inc.
Memphis, TN
05.2022 - Current
- Used consultative sales approach to understand and meet customer needs.
- Monitored competitor activities and innovations to stay ahead and proactively adjusted strategies.
- Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
- Performed cold-calling and follow-ups with leads to secure new revenue.
- Prepared pricing agreements and contracts to close sales.
- Assessed client needs to determine and suggest relevant product solutions in alignment with client budgets and schedules.
- Contacted customers and prospects to generate new business to achieve company growth goals.
Education
No Degree - Computer Engineering
University of Memphis
Memphis, TNNo Degree - Accounting And Business Management
Strayer University
Washington, DCHigh School Diploma -
Kirby High School
Memphis, TN05.2011
Skills
- Operational Efficiency
- Privacy and Confidentiality
- Efficient and Detail-Oriented
- Understanding Customer Needs
- Order and Refund Processing
- Data Entry and Maintenance
- Call Documentation
- Responding to Difficult Customers
- Calm and Professional Under Pressure
- Office Operations
- Microsoft Excel
Timeline
Logistics Account Executive
Total Quality Logistics Inc.
05.2022 - Current
Sales Consultant
Empire Today
03.2022 - 05.2022
City Carrier Assistant
United States Postal Service, USPS
11.2021 - 03.2022
Driver
Lyft
11.2020 - 10.2021
Delivery Driver
Amazon
08.2020 - 11.2020
Customs Coordinator
Fed Ex Trade Networks
04.2018 - 07.2020
Sales Representative
Enterprise Holdings
10.2017 - 04.2018
Guest Service Representative
Disney
08.2016 - 09.2017
Technical Support Representative
Apple
02.2013 - 03.2014
Ramp Agent
Fed Ex Express
04.2012 - 11.2015
No Degree - Computer Engineering
University of Memphis
No Degree - Accounting And Business Management
Strayer University
High School Diploma -
Kirby High School