Mica Bailey
Washington,DC
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Freelancer
Self Employed
1 2019 - Current
- Maintained role as compliance officer for over 40 clients to develop strategic plans for maintaining 501(C)3 compliance at the Federal and State level.
- Completed and submitted charitable solicitation licensing during each 501(C)3 filing process.
- Consulted clients on human resource management needs such as employee policies, training programs, and talent management to ensure organization longevity.
Landlord & Tenant Dispute Coordinator
Human Relations Department
09.2015 - 01.2019
- Managed the City Landlord & Tenant Mediation Program as lead mediator, resulting in over 51% of cases avoiding court processing for evictions.
- Conducted over 4,500 inbound disputes annually between tenants & landlords, with most cases completed via telephone.
- Coordinated City's goal to recruit, onboard, and train future mediators from joint program with a local University.
- Actively participated in coordinating efforts for 154 annual enrichment programs among nonprofits and businesses attracting over 4800 participants.
- Contributed to annual planning of inclusion celebration drawing in 1,000 Citywide stakeholders to commemorate City efforts of diversity, equity, and inclusion.
Leasing Agent
Burkely Communities
05.2014 - 05.2015
- Trained in dispute resolution to address tenant needs, manage move out process, and removal of property after court eviction.
- Maintained CRM database [Appfolio, Yardi, Microsoft Suite], maintenance requests, and contract invoicing for over 81 apartment units.
- Supported property manager with administrative tasks such as filing, renewals, lease procurement, addendums, move in and move out checklist, touring, data entry and scheduling appointments.
- Aided in maintaining low vacancy rates by promptly processing applications and following up with prospects.
Education
Bachelor of Arts - Women's and Gender Studies, Peace and Conflict Studies
University of North Carolina At Greensboro
Greensboro, NCSkills
Compliance Monitoring
Certification
Certified Associate in Project Management, pending, 2022
Timeline
Landlord & Tenant Dispute Coordinator
Human Relations Department
09.2015 - 01.2019
Leasing Agent
Burkely Communities
05.2014 - 05.2015
Freelancer
Self Employed
1 2019 - Current
Bachelor of Arts - Women's and Gender Studies, Peace and Conflict Studies
University of North Carolina At Greensboro
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