Mica Barber
Fayetteville
Summary
Helpful highly energetic professional driven to cultivate exceptional service. Works effectively to address patron concerns and foster loyalty. Proven success in managing complex requests with grace and efficiency.
Overview
8
8
years of professional experience
Work History
Medic
Army
08.2021 - Current
- Managed medical supply inventory, ensuring the availability of necessary equipment and medications for optimal patient care.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained accurate medical records, ensuring timely access to vital information for informed decision-making in patient care.
- Improved patient care by conducting thorough medical assessments and developing comprehensive treatment plans.
- Promoted preventive health measures through educational initiatives, including workshops and community outreach programs.
- Improved overall mission effectiveness by providing critical medical support during high-stress situations in various environments.
- Served as a trusted advisor for unit leaders on healthcare-related matters, leveraging medical expertise to promote informed decision-making during critical situations.
- Assisted in the development and execution of realistic training scenarios simulating battlefield injuries, honing both individual proficiencies and collective teamwork capabilities within the unit.
Childcare Teacher
KinderCare Learning Centers
08.2019 - 08.2021
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Developed strong relationships with students and their families, fostering mutual trust and respect that contributed to overall student success.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Supported diverse student needs through differentiated instruction strategies, ensuring academic success for all learners.
- Enhanced parent-teacher communication through regular progress updates and conferences, strengthening support networks for students.
- Organized small groups of children while transitioning to and from outdoor play.
Cashier Supervisor
7-eleven
08.2018 - 01.2019
- Quickly and accurately counted drawers at start and end of each shift.
- Built positive relationships with customers to increase repeat business.
- Maintained a safe working environment, ensuring that all employees adhered to company policies and regulations at all times.
- Improved customer satisfaction by efficiently handling cash transactions and addressing customer concerns.
- Maintained a high level of professionalism in all interactions, setting a positive example for the cashier team and cultivating an environment of respect and trust.
- Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
- Maximized efficiency in checkout lines by effectively managing cashier schedules during peak hours.
- Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
- Verified accuracy of daily cashier batches by checking receipts, checks, and cash.
- Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
- Observed associate flow and identified areas for mentoring and retraining, as well as highlighted associates exceeding expectations.
Drive-Thru Cashier
Krispy Kreme Donuts
09.2017 - 07.2018
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
- Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
- Maintained clean and organized workstations, adhering to strict health and safety guidelines.
- Maintained clean, tidy and orderly work station to uphold company standards.
- Assisted customers with menu items and accurate order fulfillment.
- Managed cash transactions for a high-volume drive-thru, maintaining accuracy and efficiency.
- Followed food safety and sanitation guidelines at all times.
- Trained and mentored new hires in donut decoration best practices, fostering a culture of continuous learning within the store.
- Demonstrated precise attention to detail when applying various toppings, icings, and fillings for high-quality finished products.
- Handled customer concerns or complaints with professionalism, addressing issues promptly and providing appropriate solutions that resulted in high levels of customer satisfaction.
- Collaborated with team members to maintain a clean and organized workspace, ensuring adherence to food safety regulations.
- Trained new hires on company policies and procedures, resulting in faster integration into the team and improved productivity.
- Lead a high-performing team of fulfillment associates, fostering a positive work environment that promoted collaboration and teamwork.
Customer Service Representative
Nordstrom
11.2016 - 11.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Analyzed customer service metrics to identify trends and develop strategies for improvement.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
Education
Bachelor of Science - Biology
American Public University System
Charles Town, WV04.2027
Skills
- Leadership Qualities
- Exceptional communication
- Team Supervision
- Telephone Etiquette
- Guest complaint resolution
- Data entry proficiency
- Client Relationship Management
- Complaint Handling
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
RemoteHybridOn-SiteImportant To Me
Work-life balanceCareer advancementPersonal development programsTeam Building / Company RetreatsFlexible work hoursTimeline
Medic
Army
08.2021 - Current
Childcare Teacher
KinderCare Learning Centers
08.2019 - 08.2021
Cashier Supervisor
7-eleven
08.2018 - 01.2019
Drive-Thru Cashier
Krispy Kreme Donuts
09.2017 - 07.2018
Customer Service Representative
Nordstrom
11.2016 - 11.2017
Bachelor of Science - Biology
American Public University System
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