Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mica Gochenouer

Caledonia

Summary

Excelled in customer service at Dollar General, significantly improving customer satisfaction. Skilled in teamwork and safety practices, with a commitment to learning and excellence. Demonstrates exceptional punctuality and a collaborative spirit, contributing to positive outcomes in diverse roles.

Overview

11
11
years of professional experience

Work History

Seasonal Driver Helper

UPS
11.2024 - 01.2025
  • Performed manual labor and random jobs to help teams accomplish goals.
  • Followed supervisor instructions to complete tasks on time.
  • Cleaned and straightened work areas to maximize productivity and safety.
  • Maintained a clean and organized workspace, reducing accidents and increasing overall productivity.

Lead Key Holder

Dollar General
04.2023 - 05.2024
  • Provided exceptional customer service by addressing inquiries, resolving issues, and ensuring a positive shopping experience.
  • Enhanced store sales by implementing effective merchandising strategies and engaging customers with product knowledge.
  • Handled escalated customer concerns with tactful diplomacy, often turning dissatisfied customers into loyal patrons.
  • Maintained a clean, organized store environment by implementing regular cleaning schedules and following merchandising guidelines.
  • Contributed to team-building efforts by fostering positive relationships with coworkers and promoting a collaborative work environment.
  • Implemented visual merchandising changes according to corporate directives, resulting in an aesthetically pleasing shopping environment.
  • Supported loss prevention efforts by conducting regular audits, identifying potential risks, and reporting suspicious activities to management.

Care

My Granma
04.2015 - 08.2019
  • Managed challenging behaviors effectively using de-escalation techniques, ensuring the safety of all parties involved.
  • Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
  • Remained alert to problems or health issues of clients and competently responded.
  • Maintained a clean and safe environment for patients by following infection control protocols and conducting regular safety checks.
  • Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.

Laundry Fairey

Grannies Thrift Store
04.2014 - 09.2015
  • Maintained a clean and organized work environment, ensuring optimal productivity and minimal downtime.
  • Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
  • Supported team members in completing tasks efficiently, fostering a positive and collaborative work atmosphere.
  • Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order.
  • Examined dried clothes to identify stains, tears and issues.

Education

River Valley
Caledonia, OH

Skills

  • Punctuality
  • Safety practices
  • Teamwork
  • Willing to learn

Timeline

Seasonal Driver Helper

UPS
11.2024 - 01.2025

Lead Key Holder

Dollar General
04.2023 - 05.2024

Care

My Granma
04.2015 - 08.2019

Laundry Fairey

Grannies Thrift Store
04.2014 - 09.2015

River Valley
Mica Gochenouer