Mica Hayes
Portsmouth,VA
Summary
Dedicated and focused with several years of experience excelling at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Flexible, detail-oriented and adaptive team player with expertise in equipment operation, staff training and development, customer service/relations and process improvements.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Patient Access Specialist II
Can Community Health
Norfolk, VA
09.2019 - Current
- Lead the analysis and verification of patient financial documentation for 340B and other federally funded medical assistance programs.
- Act as a key liaison between clinic staff, community organizations, pharmacies, and CAN, ensuring seamless communication and service delivery.
- Collaborate with patients to resolve resource barriers, enhancing access to necessary services, and improving satisfaction.
- Utilize Microsoft Power BI for data extraction and statistical reporting to management, supporting informed decision-making.
- Manage and reconcile monthly medical assistance funds, resolving discrepancies to ensure budget compliance.
- Facilitate patient enrollment in Medicaid and Ryan White programs, and streamline the medication prior authorization process.
- Train clinic staff on the 340B program, emphasizing contract pharmacy benefits, and patient engagement. Build and maintain relationships with community resources, improving patient access to local and federal programs.
- Ensure HIPAA compliance and contribute to team-based decision making.
- Support development and integration of new projects and workflows, addressing challenges during implementation.
Pharmacy Technician
Conduent Call Center
Chesapeake, VA
05.2019 - 09.2019
- Trained on Pfizer's patient assistance and savings program.
- Assessed patient eligibility, processed application data, and validated prescriptions.
- Coordinated care by communicating with internal and external departments.
- Reported Adverse Events (AE) and Product Quality Complaints (PQC) according to policy.
- Managed inbound and outbound calls, ensuring timely and accurate completion.
- Validated, licensed practitioners and prescription orders, troubleshooting issues as needed.
- Maintained patient confidentiality and performed administrative tasks, including correspondence, data entry, and scheduling.
Medication Services
Hampton Roads Community Center
Portsmouth, VA
05.2017 - 05.2019
- Determined patient eligibility for medication assistance programs and managed secure storage of medications.
- Documented medication intake and developed policies for medication release, storage, and disposal.
- Facilitated meetings between physicians and third-party vendors, advising on new medications, and maintaining sample supplies.
- Served as an advocate for patients and providers, approving refills, completing prior authorizations, and enrolling patients in the 340B program.
- Directed patients to contracted pharmacies for 340B services.
Pharmacy Technician
CVS Pharmacy
Virginia Beach, VA
02.2015 - 05.2017
- Collected prescription information, accurately measured and packaged medications, and labeled prescriptions.
- Managed inventory and alerted pharmacists to shortages.
- Processed payments and insurance claims, and entered customer information into the system.
- Handled customer calls and facilitated communication with pharmacists for medication or health inquiries.
Education
High School Diploma -
I.C. Norcom High School
Portsmouth, VA06-2010
Some College (No Degree) - Health Services Management
Norfolk State University
Norfolk, VASkills
- Project Management
- Data Analysis
- Communication & Coordination
- Patient Advocacy
- Training & Development
- Regulatory Compliance
- Customer/Stakeholder Engagement
- Problem solving
Accomplishments
- Received multiple commendations from management and peers for outstanding dedication, collaboration, and impact on project outcomes.
Certification
- Google Project Management
- Microsoft Power Up
References
References available upon request.
Timeline
Patient Access Specialist II
Can Community Health
09.2019 - Current
Pharmacy Technician
Conduent Call Center
05.2019 - 09.2019
Medication Services
Hampton Roads Community Center
05.2017 - 05.2019
Pharmacy Technician
CVS Pharmacy
02.2015 - 05.2017
High School Diploma -
I.C. Norcom High School
Some College (No Degree) - Health Services Management
Norfolk State University
- Google Project Management
- Microsoft Power Up
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