Mica Johnson
Old Bridge,United States
Summary
Experienced team lead manager with a strong background in customer service, inventory management, and strategic decision-making. Demonstrated success in improving customer satisfaction and operational efficiency, resulting in a notable 12% increase in positive feedback and an impressive 18% reduction in order processing time. Skilled in training and mentoring teams, fostering collaboration, and driving revenue growth.
Overview
9
9
years of professional experience
Work History
Inventory Clerk
CMC
04.2022 - Current
- Managed inventory records, ensuring accurate stock levels and timely restocking
- Reduced inventory discrepancies by implementing a new tracking system.
- Data entry
- SAP
- Maintained inventory count, tracked usage, and documented variances.
- Assisted in physical inventories, verifying counts against existing records for improved accuracy in reporting data.
- Facilitated smooth communication between departments regarding inventory needs and adjustments, leading to better overall efficiency in operations.
- Completed physical inventory counts each month.
- Collaborated with team members to achieve a well-coordinated inventory management system.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Performed data entry and completed proper paperwork.
- Processed required paperwork to expedite handling of shipped and received goods.
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
Team Lead Manager
Wayfair
02.2019 - 06.2021
- Led a team of 10 to enhance customer satisfaction, resulting in a 12% increase in positive feedback
- Implemented process improvements, reducing order processing time by 18%, boosting operational efficiency
- Trained and mentored new team members, fostering a collaborative environment and improving team performance
- Analyzed sales data to identify trends, leading to strategic decisions that increased revenue by 9%.
Community Support Service
Allies
02.2016 - 05.2018
- Provided community support services, enhancing client satisfaction and well-being through tailored assistance
- Facilitated access to essential resources, resulting in measurable improvements in client outcomes
- Collaborated with local agencies to address community needs, fostering supportive environment
- Developed individualized care plans, effectively solving client issues and improving their quality of life.
- Increased public awareness of available resources through targeted marketing campaigns and outreach initiatives.
- Developed an effective case management system, enabling efficient tracking of client progress and outcomes.
- Streamlined referral processes between partner agencies, facilitating smoother transitions for clients accessing multiple services.
- Identified potential areas for service improvement and implemented targeted interventions, resulting in increased client satisfaction and ongoing program enhancements.
- Enhanced community engagement by implementing innovative support programs and services.
- Provided leadership, guidance and support to staff members.
Education
Associates - Business Administration
Middlesex County College
Edison, NJ08.2024
Skills
- Customer Service
- Experienced
- Inventory Management
- Skillful
- Order Processing
- Auditing
- Sales Analysis
- Team Building
- Collaboration
- Beginner
- Strategic Decision Making
- Communication Skills
- Order Management
- Shipping and packaging
- Inventory Auditing
- Inventory Reconciliation
- Audit processes
- Inventory Counts
- Project Management
- Inventory Control
- Data Management
- Ordering Supplies
- Records Management
- SAP
- Cycle Counts
- Multitasking
- Excellent Communication
- Cycle counting
Accomplishments
- Managed inventory records, ensuring accurate stock levels and timely restocking.
- Reduced inventory discrepancies by implementing a new tracking system.
- Collaborated with suppliers to streamline order processes and improve delivery times.
- Conducted regular audits, identifying and resolving stock inconsistencies promptly.
- Led a team of 10 to enhance customer satisfaction, resulting in a 12% increase in positive feedback.
- Implemented process improvements, reducing order processing time by 18%, boosting operational efficiency.
- Trained and mentored new team members, fostering a collaborative environment and improving team performance.
- Analyzed sales data to identify trends, leading to strategic decisions that increased revenue by 9%.
- Provided community support services, enhancing client satisfaction and well-being through tailored assistance.
- Facilitated access to essential resources, resulting in measurable improvements in client outcomes.
- Collaborated with local agencies to address community needs, fostering a supportive environment.
- Developed individualized care plans, effectively solving client issues and improving their quality of life.
Timeline
Inventory Clerk
CMC
04.2022 - Current
Team Lead Manager
Wayfair
02.2019 - 06.2021
Community Support Service
Allies
02.2016 - 05.2018
Associates - Business Administration
Middlesex County College
Similar Profiles
Otha SteptoeOtha Steptoe
Driver at CMCDriver at CMC
Lonnie KingLonnie King
Storeroom Attendant at CMCStoreroom Attendant at CMC
Craigory WardCraigory Ward
Driver / Heavy Machine Operator / Non Ferris at CMCDriver / Heavy Machine Operator / Non Ferris at CMC