Mica McAfee

I provide comprehensive support to families throughout the Central Arkansas region, with a focus on onboarding new students and ensuring a strong start to their virtual education journey. I coordinate and lead both virtual and in-person engagement opportunities designed to build community and enhance the school experience for students and families. Additionally, I conduct proactive outreach to students facing academic or engagement challenges, working to identify barriers to success and connecting them with the appropriate resources and interventions. My responsibilities include collaborating closely with teachers, counselors, and administrators to support student progress, improve attendance, and promote retention. I maintain accurate student records, support truancy prevention efforts, and contribute to the development of a supportive learning environment through timely communication and responsive service. This role requires a high level of organization, attention to detail, cultural sensitivity, and the ability to build strong relationships with diverse student populations and their families.

As a Student Support Advisor at Arkansas Virtual Academy, I managed a caseload of over 150 students, providing academic advising, emotional support, and targeted interventions to promote success in a virtual learning environment. I served as a primary point of contact for students and families facing challenges related to online education and personal circumstances affecting academic performance. My responsibilities included conducting individual and group advising sessions, facilitating new student orientations, and performing regular check-ins to ensure students were on track and fully engaged.

I led onboarding efforts for new families, guiding them through the virtual platform and connecting them with essential resources. I also coordinated support services such as food bank referrals, McKinney-Vento (MKV) assistance, and mental health resources, including suicide prevention and counseling.

In addition to providing academic and personal guidance, I maintained accurate and confidential student records in compliance with state and federal regulations. I applied data-driven strategies to monitor student progress and proactively support at-risk learners. Collaborating with teachers, administrators, and families, I developed individualized support plans that fostered accountability and student growth. My approach emphasized timely communication, resource alignment, and a student-centered commitment to success.

As an Administrative Coordinator at B.AG. Aviation, Inc., I provided comprehensive administrative and operational support for a multimillion-dollar aviation company. My responsibilities included preparing detailed documentation and reports in alignment with internal administrative protocols and regulatory requirements. I managed incoming and outgoing correspondence, maintained organized records, and streamlined office workflows. I played a key role in financial operations, assisting with billing, invoicing, and accounts receivable processes. I conducted financial reconciliations, resolved client billing discrepancies, and updated all corporate financial files to reflect accurate, current balances. My efforts contributed to improved cash flow management and strengthened client relationships.
Additionally, I coordinated travel logistics, including flight arrangements, ground transportation, and accommodations for staff and clients. I enhanced administrative efficiency by designing and implementing an application tracking and filing system, significantly reducing intake processing time and improving record accessibility.

I established and maintained strong working relationships with advisors, assistants, and First Security Bank support staff to ensure smooth operational workflows. I effectively addressed customer complaints by resolving issues promptly to meet client needs. I was responsible for interviewing, hiring, and training new employees for production positions, while developing comprehensive training materials, task procedures, and clear guidelines to support staff performance. Additionally, I conducted quality control reviews of all outgoing loan applications submitted by loan officers, ensuring accuracy and compliance. As a supervisor, I meticulously reviewed and approved all mortgage-related documentation—including title examinations, legal paperwork, appraisals, real estate contracts, notes, and mortgages—providing a critical second set of eyes to guarantee that all necessary information was complete and properly verified throughout the complex mortgage process.

Performed contract-based event coordination work, managing a high volume of consumer communications and designing special event programs for hundreds of businesses. Assisted in organizing large-scale corporate fundraising events, ensuring smooth logistics, effective outreach, and successful outcomes. Maintained detailed corporate files to track projects and support planning efforts. Successfully executed projects on time and under budget through strategic resource management and clear goal alignment. A notable highlight includes contributing to the planning and coordination of the Atlantic Antic, a major Brooklyn street festival drawing an estimated one million attendees and featuring approximately 600 vendors across 10 blocks of Atlantic Avenue—one of the borough’s most iconic and large-scale annual events.