Mica McAfee
Little Rock,AR
Summary
Helpful Academic Advisor experienced delivering academic counseling and planning services to diverse student population. Proficient with Office 365. Caring Academic Advisor with exceptional expertise in academic support techniques, procedures and plans. Skilled in establishing trust and influence in students. In-depth knowledge of all academic majors and requirements.
Overview
16
16
years of professional experience
Work History
Student Support Advisor
Arkansas Virtual Academy
LITTLE ROCK, United States
06.2015 - Current
- Maintained student database and electronic records for over 250 student contacts.
- Answered student inquiries and resolved problems related to curriculum and course prerequisites.
- Mentored students, offering advice and support on topic selection, appropriateness and academic value.
- Provided support and guidance to students experiencing academic and personal troubles.
- Advised students individually and in groups on academic programs for individual interests.
- Coordinated follow up and student outreach to monitor academic progress for at-risk students.
- Provided comprehensive support services encompassing career and personal goals of student.
- Reviewed student files to meet deadlines for completing various graduation requirements.
- Discussed student success strategies and development of study skills.
- Maintained accurate confidential participant files to meet state and federal guidelines.
- Investigated complaints and worked with students, parents and teachers on finding positive resolutions.
- Met firm deadlines while applying result-driven and goal-oriented methodology to teaching initiatives.
Administrative Coordinator, Contract Work
B.AG. Aviation, INC.
LITTLE ROCK, Arkansas
03.2013 - 07.2014
- Prepared detailed documents and reports in adherence to administrative processes.
- Monitored and directed incoming mail and prepared outgoing mail.
- Collaborated in the timely processing of billing and accounts receivables.
- Worked closely with others to accomplish timely invoicing and accounts receivables.
- Performed financial calculations, brought all corporate files up to date on amounts past due, balances yet reconciled for multimillion-dollar company. Worked directly with clients to resolve billing discrepancies.
- Coordinated flights, ground transportation, and hotel accommodations.
- Reduced intake processes time by developing application tracking and filing systems.
Mortgage Processor, Supervisor
First Security Mortgage Home Loans
Searcy, AR
08.2003 - 08.2005
- Created strong working relationships with advisors, assistants, and First Security Bank support staff.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Interviewed, hired, and trained new employees for production positions.
- Developed training, task, and process guidelines and communicate clear and concise directions to employees.
- Quality control review of all outgoing loan applications submitted by loan officer.
- As supervisor, reviewed and approved all paperwork, i.e., title examination, any legal work, appraisal, real estate contract, note, mortgage, that was verified by mortgage processors. Due to complexities of mortgage process, a second set of eyes was very important to ensure that no documentation was missing and that all necessary information was obtained.
Administrative Assistant to the Director, Contract
Internet Security Systems
New York, NY
09.2002 - 12.2002
- Supported efficient meetings by organizing spaces and materials, documenting discussions, and distributing meeting notes.
- Generated reports and typed letters in Word, and prepared PowerPoint presentations.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Supported room reservations, agenda preparation, and calendar maintenance for programs, meetings, and events.
- Monitored supervisor's work calendar and scheduling appointments, meetings, and travel.
- Answered multi-line phone system, routing calls, delivered messages to staff, and greeted visitors.
- Interacted with vendors, contractors, and professional services personnel to receive orders, direct activities, and communicate instructions.
- Executed record filing system to improve document organization and management.
- Arranged rapid office equipment repair and maintenance with vendors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Organized weekly staff meetings and logged minutes for corporate records.
Atlantic Ave. Local Development Corp., Contract
Coordinator Of Special Events, Non-Profit
Brooklyn, NY
02.2002 - 09.2002
- Contract Work
- Managed high volume of consumer contact.
- Designed and composed programs for special events for hundreds of businesses.
- Assisted in fundraising events for corporations.
- Created and maintained corporate files.
- Achieved under-budget and on-time project management to adhere to project goals.
Administrative Assistant to the Executive Director
North Gardens Management Realty Corp.
Brooklyn, NY
02.2000 - 02.2002
- Obtained signatures for financial documents and invoices.
- Managed communication to executive by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
- Coordinated and created tenant and vendor files, oversaw all clerical and administrative work.
- Implemented bi-monthly inventory statements and reports.
- Purchased all office supplies and equipment.
- Maintained all corporate files.
- Processed, and paid City, State, and Federal quarterly taxes.
- Experience, and knowledge in closing, refinancing and accounting.
Pharmaceutical Assistant
Renaissance Pharmacy
Brooklyn, NY
05.1997 - 02.2000
- Tracked company inventory in multiple databases and prepared and filed required clinical documentation and reports.
- Operated cash register and other front counter tasks to facilitate daily operations.
- Successfully launched and marketed medication.
- Extensive experience in processing payment of medication with respective insurance companies.
- Dealt with high volume of client contact.
Education
Associate of Science - Teaching Degree
Arkansas State University - Beebe
Beebe, AR08.2023
Certified Medical Transcriptions -
At-Home Professions
Collins, CO08.2004
High School Diploma -
John Dewey High School
Brooklyn, NY01.2000
Skills
- Crisis Intervention
- Interview Skills Instruction
- Vocational Problem Identification
- Conflict Management Education
- Abuse Identification
- Problem Solving
- Mental Health Referrals
- Progress Reporting
- Student Records Maintenance
- Conflict Management
- Truancy Counseling
- Attention to Detail
- Administration Collaboration
- Microsoft Office
- Google Classroom
Timeline
Student Support Advisor
Arkansas Virtual Academy
06.2015 - Current
Administrative Coordinator, Contract Work
B.AG. Aviation, INC.
03.2013 - 07.2014
Mortgage Processor, Supervisor
First Security Mortgage Home Loans
08.2003 - 08.2005
Administrative Assistant to the Director, Contract
Internet Security Systems
09.2002 - 12.2002
Atlantic Ave. Local Development Corp., Contract
Coordinator Of Special Events, Non-Profit
02.2002 - 09.2002
Administrative Assistant to the Executive Director
North Gardens Management Realty Corp.
02.2000 - 02.2002
Pharmaceutical Assistant
Renaissance Pharmacy
05.1997 - 02.2000
Associate of Science - Teaching Degree
Arkansas State University - Beebe
Certified Medical Transcriptions -
At-Home Professions
High School Diploma -
John Dewey High School
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