Hi, I’m
Mica Scott
Desk Clerk
San Francisco,CA
Summary
Adept Desk Clerk with a proven track record at The New Beas Hotel, enhancing customer satisfaction through exceptional service and efficient problem-solving. Skilled in Microsoft Office and renowned for a team player attitude, I excel in high-pressure environments, significantly improving guest retention. Experienced Front Desk professional offering superior hospitality service. Highly skilled in managing reservations, mitigating dissatisfaction and increasing guest loyalty through targeted service. Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call.
Overview
2
years of professional experience
Work History
The New Beas Hotel
Desk Clerk
03.2021 - 01.2023
Job overview
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained a clean and organized front desk area, ensuring a welcoming atmosphere for guests.
- Checked in and out designated equipment, keys, and supplies.
- Provided stellar customer service even during high-traffic periods, maintaining composure and professionalism under pressure.
- Demonstrated strong multitasking abilities in handling multiple duties simultaneously without sacrificing quality or attention to detail.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Maintained a clean and organized front desk area, creating a welcoming environment for guests.
Education
Oakland Technical High SchoolOakland, CA
High School Diploma
06.2007
University Overview
I also attended CNA school at Quest Nursing Center in Downtown Oakland . It was a 8 week course and i graduated with Honors from my instructor .
Start: March 2010 / Ended: May 2010
I also attended a EKG Technician course online for 12 weeks.
MedCerts, LLC
14143 Farmington Road
Livonia, MI 48154
Start: November 3,2023 / End: January 27, 2024
Skills
- Problem-solving skills
- Cash Handling
- Customer Satisfaction Focus
- Time Management
- File Management
- Administrative Skills
- Team player attitude
- Complaint Handling
- Customer Service
- Microsoft Office
- Hospitality services
- Listening Skills
Additional Information
Thank You for considering my application/ Resume . M y experienced Desk Clerk work would be valuable in the TNDC Incorporation space, and I look forward to any opportunity to show you how I can enhance your business. I 've attached my resume and would happily provide any additional information you require.
Timeline
Desk Clerk
The New Beas Hotel
03.2021 - 01.2023
Oakland Technical High School
High School Diploma