Systematic Administrative Assistant with successful experience in fast-paced office settings. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Hi, I’m
Mica Young-Otusile
Pittsburgh,PA
Summary
Overview
19
years of professional experience
Work History
Self Employed ServicesPittsburgh, PA
Independent Contractor
11.2021 - Current
Job overview
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Consulted with customers to assess needs and propose optimal solutions.
- Collaborated closely with clients to better understand entire project scope.
- Managed day-to-day operations of consulting business, which required such tasks as preparing training materials specific to client needs and follow-up visitation to ensure the customer fulfillment (if needed).
- Collected, arranged and input information into database system.
- Evaluated consistency and importance of different business intelligence data against needs to determine optimal courses of action.
New Grace Missionary Baptist ChurchPittsburgh, PA
Administrative Clerk
08.2009 - Current
Job overview
- Answered multi-line phone system and transferred callers to appropriate ministry department or staff member.
- Created welcoming environment for parishioners by greeting and assisting, as well as quickly responding to parishioner inquiries and needs.
- Communicated with parishioners via phone and email to confirm deliveries, meetings, events, and respond to inquiries.
- Coordinated and maintained impressive office organization to keep facilities efficient, organized and professional.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Provided direction, support and ongoing feedback to staff.
- Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and parishioner requirements.
- Generated documents necessary for internal meetings.
- Utilized church policies and bylaws to identify opportunities and develop action plans to improve performance.
- Prioritized, planned, and adjusted schedules as necessary to maximize church availability and member retention.
Alliance Rx Walgreens Prime Specialty PharmacyPittsburgh, PA
Insurance Verification Specialist
10.2019 - 11.2021
Job overview
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Communicated verification and authorization status updates with medical offices to facilitate decision-making for patient appointments and insurance coverage.
- Observed strict procedures to protect sensitive patient information, medical records and payment data.
- Verified client information by analyzing existing evidence on file.
- Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Received and routed laboratory results to correct clinical staff members.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
Community Psychiatric CentersPittsburgh, PA
Administrative Specialist
11.2016 - 10.2019
Job overview
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Handled mail, packages, emails, document transmissions and other types of data with both manual and automated tracking strategies.
- Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Resolved customer concerns efficiently to promote satisfaction and loyalty.
- Handled client correspondence and tracked records to foster office efficiency.
- Maintained supplies inventory by checking stock to determine inventory level and ordering new supplies when inventory runs lows.
- Scheduled meetings booked meeting rooms and prepared meeting agendas.
- Maintained and optimized [Job title]'s calendar and scheduled appointments and meetings and addressed conflicts with adequate time for preparation, follow-up and planning.
- Prepared and distributed team-based communications to foster collaboration and enhance team morale.
Education
Gateway Jr. /Sr. High SchoolMonroeville, PA
High School Diploma
06.1999
University Overview
Skills
- Predictive and Preventive Maintenance
- Gathering Requirements
- Deadline Adherence
- Inquiry Response
- Quoting and Estimating
- Customer Needs
- Administrative Support
- Consulting
- Correspondence Typing
- Google Drive
- Professional Correspondence
- Office Supply Management
- Database Entry
- Outgoing Mail Preparation
- Customer Follow-Up
- Record Sorting and Filing
- Materials Organization
- Patient Profiles
- Data Entry and 10-Key
- Administrative and Clerical Support
- Printing Materials
- Employee Timesheet Processing
- Office Supplies and Inventory
- Call Transfers
- Appointment Organization
- Meeting Support
- Material Preparation
- Correspondence Preparation
- Verbal and Written Communication
- POS Transactions
- Customer Retention
- Document Typing and Formatting
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There’s no reality except the one contained within us. That’s why so many people live an unreal life. They take images outside them for reality and never allow the world within them to assert itself.
Timeline
Independent Contractor
Self Employed Services
11.2021 - Current
Insurance Verification Specialist
Alliance Rx Walgreens Prime Specialty Pharmacy
10.2019 - 11.2021
Administrative Specialist
Community Psychiatric Centers
11.2016 - 10.2019
Administrative Clerk
New Grace Missionary Baptist Church
08.2009 - Current
Gateway Jr. /Sr. High School
High School Diploma
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