Micael Nash
Milwaukee,WI
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Scrub A Dub Car Wash
10.2022 - 01.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Educated customers about billing, payment processing and support policies and procedures.
- Maintained cleanliness throughout the sight including snow removal, trash, etc.
- Gained knowledge of software used to program cars along with the various functions of the machinery.
- Acquired the skill of operating a surveillance system.
Lot Associate
Home Depot
10.2021 - 10.2022
- Assisted team members with loading and unloading merchandise for efficient customer service.
- Assisted customers with unloading and loading material to and from vehicles.
- Provided exceptional customer service, answering inquiries and directing customers to appropriate departments.
- Conducted routine maintenance tasks such as sweeping, shoveling snow, or spreading ice melt during inclement weather conditions.
- Managed disposal of trash and recycling materials in designated areas, maintaining cleanliness throughout the property.
Education
No Degree - Computer And Information Systems Security
Marquette University
Milwaukee, WI05.2027
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Computer Proficiency
- Data Entry
- Follow-up skills
- Product Knowledge
- Prioritization
- De-Escalation Techniques
Timeline
Customer Service Representative
Scrub A Dub Car Wash
10.2022 - 01.2024
Lot Associate
Home Depot
10.2021 - 10.2022
No Degree - Computer And Information Systems Security
Marquette University
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