Micaela Amante Dorame
Phoenix,AZ
Summary
Safety-oriented maintenance worker offering several years of troubleshooting and repair expertise. Dedicated and reliable with skills in problem solving, general plumbing and electrical work. Team-oriented with commitment to completing tasks on-time and under budget.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Maintenance Crew Member / assistant Manager
Triarc living
Houston, Texas
07.2024 - 04.2026
- Performed routine maintenance tasks on residential facilities and common areas.
- Assisted in landscaping and groundskeeping to enhance property aesthetics.
- Operated tools and equipment for repairs, ensuring safety protocols were followed.
- Assisted in daily operations management and staff scheduling.
- Coordinated team meetings to discuss project updates and goals.
- Implemented customer service protocols to enhance client interactions.
- Supported budgeting activities by tracking expenses and resources.
- Collaborated with departments to ensure smooth workflow across teams.
- Managed customer service inquiries and complaints in a timely manner.
- Maintained up-to-date knowledge of company products and services.
- Resolved conflicts between team members in an effective manner.
Assistant Manager
Q10
Houston, Texas
01.2023 - 02.2024
- Assisted team in daily operations and ensured smooth workflow.
- Coordinated staff schedules and managed employee assignments effectively.
- Implemented process improvements to enhance operational efficiency.
Cashier
Walmart
Houston, Texas
08.2021 - 11.2022
- Processed customer transactions efficiently at point-of-sale terminals.
- Assisted customers with inquiries and product location throughout the store.
- Maintained cleanliness and organization of checkout areas and surrounding spaces.
Leasing Consultant
ParaWest Management
Houston, Texas
12.2019 - 06.2021
- Assisted prospective tenants with property tours and leasing applications.
- Managed lease agreements and ensured compliance with company policies.
- Coordinated tenant move-in and move-out processes for smooth transitions.
Security Dispatcher
Allied Universal Security Services
Phoenix, Arizona
10.2016 - 11.2019
- Monitored security cameras to identify and respond to incidents.
- Coordinated communication between security personnel and emergency services.
- Documented incident reports for internal review and compliance purposes.
Customer Service Teller
Chase Bank
Phoenix, AZ
10.2013 - 07.2016
- Processed customer transactions efficiently using banking software.
- Assisted customers with account inquiries and resolved issues promptly.
- Educated clients on banking products and services for informed decisions.
- Collaborated with team members to improve customer service procedures.
- Maintained cash drawer accuracy during daily operations and audits.
- Handled complex transactions, including wire transfers and loan payments.
- Trained new tellers on operational processes and customer service standards.
- Ensured compliance with bank policies and regulations during all interactions.
- Processed deposits, withdrawals, loan payments, and other transactions accurately and efficiently.
- Balanced cash drawer at the end of each shift.
- Provided excellent customer service by responding to inquiries and resolving complaints in a timely manner.
Bilingual CSR
Xerox
Phoenix, Az
11.2011 - 02.2013
- Provided exceptional customer support in English and Spanish for diverse inquiries.
- Resolved customer issues efficiently through active listening and problem-solving techniques.
- Maintained detailed records of customer interactions using CRM software.
Dispatcher
XPO Logistics
Phoenix, Az
05.2009 - 09.2011
- Coordinated daily dispatch operations for efficient freight movement.
- Communicated with drivers to ensure timely pick-up and delivery schedules.
- Monitored shipment status using transportation management systems.
Teller
Chicanos por la causa federal credit unit
Phoenix, Az
06.2007 - 08.2008
- Processed member transactions efficiently and accurately.
- Assisted members with account inquiries and service requests.
- Managed cash drawer and balanced daily transactions.
Education
Carl Hayden High School
Phoenix, AZSkills
- Equipment maintenance
- Safety protocol adherence
- Routine inspections
- Operations management
- Customer relationship management
- Resource tracking
- Effective communication
- Conflict resolution
- Team collaboration
- Time management
- Staff scheduling
- Budgeting support
- Hand tool proficiency
- Drywall repair
- Cleaning procedures
- Worksite organization
- Painting expertise
- Power tool operation
- Flexible and adaptable
- Landscaping and groundskeeping
- Valid Driver's license
- Repair and maintenance
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
- Leasing (HAA)
Accomplishments
- High School Diploma
- Apartment of the year award
- Recognition on (HAA) certificate
Timeline
Maintenance Crew Member / assistant Manager
Triarc living
07.2024 - 04.2026
Assistant Manager
Q10
01.2023 - 02.2024
Cashier
Walmart
08.2021 - 11.2022
Leasing Consultant
ParaWest Management
12.2019 - 06.2021
Security Dispatcher
Allied Universal Security Services
10.2016 - 11.2019
Customer Service Teller
Chase Bank
10.2013 - 07.2016
Bilingual CSR
Xerox
11.2011 - 02.2013
Dispatcher
XPO Logistics
05.2009 - 09.2011
Teller
Chicanos por la causa federal credit unit
06.2007 - 08.2008
Carl Hayden High School