Micaela Arellano
Oakdale,CA
Overview
4
4
years of professional experience
Work History
Medical Records Clerk/Front Desk Receptionist
Chaitanya Mahida MD Inc.
08.2021 - Current
- Responsible for ensuring the accurate printing, duplication and distribution of medical records in response to patient requests.
- Ensure HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
- Responsible for ensuring medical records are accurately scanned into digital format for easy retrieval and accessibility.
- Execute various administrative functions by accurately handling patient documentation, preparing medical record reproductions, and managing clinical correspondence to ensure seamless departmental support.
- Responsible for preparation of medical records to release to other medical facilities requesting for patient history and information.
- Respond effectively to requests for medical records from legal representatives, insurance companies, and other authorized parties in a timely manner.
- Manage patient flow by overseeing scheduling, registration, and check-out processes, including verifying insurance, collecting payments and documenting transactions for accurate billing and record keeping.
- Provide comprehensive training to new front desk team members on operational protocols, patient service standards, and software tools, including EHR systems, appointment scheduling, and billing platforms.
- Manage a high volume of incoming calls, efficiently addressing inquiries, and providing exceptional customer service to patients.
Internship Student
San Joaquin County Office of Education
09.2024 - 12.2024
- Developed educational programs and resources for diverse learning environments such as brochures, lesson plans and Wellness Day event project.
- Coordinated communication between educators, students, and administration to ensure alignment of objectives.
- Received positive feedback from supervisors, reflecting a strong commitment to personal growth and development throughout the internship program.
- Gained practical experience in various aspects of the field, applying academic knowledge to real-world situations.
- Assisted with student field trips, supporting educators in outdoor learning activities and ensuring a safe, engaging experience for participants.
- Improved internship experience by efficiently managing assigned tasks and meeting deadlines.
Education
Bachelor of Science - Public Health
California State University, Stanislaus
Turlock, CA05-2025
Skills
- Experienced in navigating and managing patient data securely in EHR systems
- Ensures strict adherence to patient privacy and confidentiality regulations
- Provides professional, empathetic and responsive support to patients
- Clear and professional written and verbal communication skills
- Accurate and timely entry and management of electronic records
- Works effectively with cross-functional teams to achieve goals
- Skilled at prioritizing tasks and meeting deadlines consistently
- Develops visually appealing presentations, reports and materials
- Proficient in Microsoft Office Suite (Word, Excel, Powerpoint)
- Efficiently manages multiple priorities in fast-paced environments
Timeline
Internship Student
San Joaquin County Office of Education
09.2024 - 12.2024
Medical Records Clerk/Front Desk Receptionist
Chaitanya Mahida MD Inc.
08.2021 - Current
Bachelor of Science - Public Health
California State University, Stanislaus