Micaela Benedetti
Sanborn
Summary
Dynamic and dedicated professional with a strong work ethic, honed at Tim Hortons, where I enhanced customer satisfaction through exceptional service and effective issue management. Proven ability to upsell and promote special offers, contributing to increased sales while fostering a welcoming atmosphere. Skilled in teamwork and maintaining professionalism in fast-paced environments.
Personable and upbeat with passion for customer service and knack for creating positive experiences for guests. Familiar with cash handling and basic point-of-sale operations, as well as maintaining clean and organized workspace. Committed to contributing to welcoming atmosphere and ensuring customer satisfaction.
Overview
2
2
years of professional experience
Work History
Front Counter Crew Member
Tim Hortons
10.2023 - Current
- Managed time effectively during busy shifts, prioritizing tasks based on urgency and importance.
- Enhanced customer satisfaction by providing friendly and efficient service at the front counter.
- Demonstrated adaptability by rotating between various stations as needed, optimizing team performance.
- Maintained a clean and organized workspace for better efficiency during peak hours.
- Promoted a welcoming atmosphere through friendly interactions with both new and returning customers.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
Education
High School Diploma -
Niagara Wheatfield High School
Sanborn, NY06-2024
Skills
- Customer issue management
- Strong work ethic
- Patience and empathy
- Customer service
Timeline
Front Counter Crew Member
Tim Hortons
10.2023 - Current
High School Diploma -
Niagara Wheatfield High School
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