Micaela Briley
Operational Manager
SUMMERVILLE,SC
Summary
Talented Owner with excellent marketing, customer service and facility oversight skills and more than eight years of experience. Highly effective and comfortable working with people at all levels in organization. Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams. Talented Owner with excellent marketing, customer service and facility oversight skills and more than nine years of experience. Highly effective and comfortable working with people at all levels in organization. Motivated business professional bringing nine years of entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Well-versed in training, educating, motivating, and supporting staff members.
Overview
7
7
years of professional experience
Work History
Owner of Operations
Palmetto Pro Cleaaners
Summerville, SC
08.2017 - Current
- Ledsuccessful initiatives, ensuring seamless transitions during organizational restructuring efforts during the pandemic.
- Diversified revenue streams by exploring new markets and developing innovative services tailored to those markets needs.
- Kept essential logistic company,such as, CSX-Charleston and Savannah operating successfully through daily sanitizing each facility and training employees, and staff on proper safety procedures.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Negotiated contracts with vendors, supplies,and clients to obtain best pricing and terms.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Expanded product offerings by researching market trends and identifying potential growth opportunities.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Lead in Training of Operations
Parker's Kitchen
08.2023 - 03.2024
- Enhanced intern productivity by assisting with project coordination and providing ongoing support.
- Improved project outcomes by conducting thorough market research that informed strategic marketing decisions.
- Maintained accurate records of financial transactions for ease of reference in budget analysis or audits.
- Conducted research for various projects, leading to well-informed decisions and successful outcomes.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Streamlined office processes for improved efficiency and time management through regular organization and filing.
- Prepared written summaries of meeting discussions to ensure clear communication throughout the team while promoting accountability for action items.
- Provided exceptional customer service by promptly addressing inquiries, ensuring a high level of satisfaction among clientele.
- Collaborated effectively with team members across departments, fostering a cohesive work environment conducive to accomplishing shared objectives.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Participated in workshops and presentations related to projects to gain knowledge..
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decision making.
Education
Associate of Arts - Psychology
University of South Carolina
Columbia, SC 05.2001 -
Skills
Business Management
Accomplishments
- Supervised team of eighteen staff members.
Timeline
Lead in Training of Operations
Parker's Kitchen
08.2023 - 03.2024
Owner of Operations
Palmetto Pro Cleaaners
08.2017 - Current
Associate of Arts - Psychology
University of South Carolina
05.2001 -