Micaela Calzada
Austin,TX
Summary
Accomplished hospitality professional with 3+ years of progressive fine dining and bar management experience. Proven expertise in artisanal spirit curation, craft cocktail development, and high-end customer service. Demonstrated ability to drive revenue through sophisticated beverage programs while maintaining exceptional service standards in Austin's competitive dining scene.
Overview
3
3
years of professional experience
Work History
ASSISTANT MANAGER / LEAD BARTENDER
Con Vista Al Mar
Austin, TX
09.2024 - Current
- Oversee complete bar operations including craft cocktail development, batch preparation, and inventory management
- Lead opening procedures for new establishment including staff training and service standard implementation
- Manage daily operations: scheduling, vendor coordination, and revenue optimization
- Create signature cocktail menu featuring premium agave spirits and artisanal ingredients
- Increased beverage revenue 25% through strategic menu design and staff upselling training
- Maintain proficiency in Toast POS system for detailed sales analytics and reporting
- Successfully launched bar program from concept to operation
- Trained 10+ staff members in advanced cocktail preparation and service standards
- Established operational procedures that increased efficiency 30%
SERVER / SALES LEAD
Licha's Cantina
Austin, TX
05.2023 - 08.2024
- Consistently ranked among top 2 servers for monthly sales performance across 18-month tenure
- Developed extensive expertise in premium Mexican spirits, mezcal varietals, and traditional preparation methods
- Built loyal clientele through personalized service and sophisticated product recommendations
- Mentored junior staff on advanced upselling techniques and premium spirit education
- Maintained detailed knowledge of regional spirit production and traditional distillation methods
- Exceeded monthly sales targets by 20% through consultative selling approach
- Recognized as subject matter expert on artisanal agave spirits and traditional Mexican cuisine
SERVER
Taverna
Austin, TX
05.2022 - 05.2023
- Advanced from food runner to full-service server within 6 months based on performance excellence
- Managed up to 8 tables simultaneously while maintaining fine dining service standards
- Collaborated closely with kitchen team to ensure precise timing and presentation during peak service
- Developed comprehensive menu knowledge including ingredient sourcing and preparation methods
- Promoted ahead of schedule due to exceptional performance and customer feedback
- Maintained 95%+ customer satisfaction scores during high-volume periods
FOOD RUNNER
Electric Shuffle
Austin, TX
11.2022 - 01.2023
- Ensured precise food delivery timing to maintain optimal serving temperature and presentation
- Provided detailed dish descriptions including ingredients, preparation methods, and pairing suggestions
- Supported service team during peak volume periods in fast-paced entertainment venue
Education
Culinary Arts Degree - Pastry Arts Specialization
Bechamel Instituto De Artes Culinarias
VenezuelaSkills
- Premium spirit knowledge
- Customer relationship management
- Problem solving
- Sales reporting
- Recruiting and interviewing
- Artisanal mezcal
- Agave distillates
- Craft cocktail program development
- Batch preparation
- Wine pairing
- Bilingual customer relations
- Bar inventory management
- Cost control
- Beverage expertise
- Artisanal mezcal curation
- Spirits education
- Multi-table management
- Customer relationship building
- Consultative selling techniques
- Staff training
- Scheduling
- Vendor coordination
- POS systems
- Revenue optimization strategies
- Bilingual fluency
- Team leadership
- Mentoring
- Customer education
- Consultation
Core Competencies
Artisanal mezcal and agave spirit curation, Craft cocktail development and batch preparation, Wine pairing and spirits education, Inventory management and cost control, Fine dining service protocols, Multi-table management (up to 8 tables), Customer relationship building, Consultative selling techniques, Staff training and development, Scheduling and vendor coordination, POS systems (Toast, Clover, Gingr), Revenue optimization strategies, Bilingual fluency (English/Spanish), Team leadership and mentoring, Customer education and consultation
Education And Interests
Culinary Arts Degree | Pastry Arts Specialization, Continuous learning in artisanal spirits, fermentation, and traditional preparation methods, South American indigenous cultures, Traditional cooking methods, Salsa dancing, Swimming
Professional Philosophy
Dedicated to creating exceptional dining experiences through the intersection of cultural authenticity, premium product knowledge, and personalized service. Passionate about educating customers on artisanal spirits and traditional preparation methods while driving revenue through sophisticated beverage programs.
Languages
- English
- Spanish
Core Specializations
- Premium spirit knowledge with focus on artisanal mezcal and agave distillates
- Craft cocktail program development and batch preparation
- Fine dining service protocols and wine pairing
- Bilingual customer relations in diverse markets
- Bar inventory management and cost control
Personal Information
Available: Available Immediately
Timeline
ASSISTANT MANAGER / LEAD BARTENDER
Con Vista Al Mar
09.2024 - Current
SERVER / SALES LEAD
Licha's Cantina
05.2023 - 08.2024
FOOD RUNNER
Electric Shuffle
11.2022 - 01.2023
SERVER
Taverna
05.2022 - 05.2023
Culinary Arts Degree - Pastry Arts Specialization
Bechamel Instituto De Artes Culinarias
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