Micaela Caples
Random Lake,WI
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Booz'in
08.2022 - Current
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Senior Counselor
Camp Anokijig
05.2021 - 08.2021
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
- Led groups of children safely through variety of camp activities.
- Oversaw and taught campers basic principles to enhance wellbeing and safety measures in nature.
- Worked with children of varying age, interest, skill, and developmental levels.
- Evaluated campers' progress and provided feedback to parents.
- Responded to emergency situations by following first-aid guidelines and coordinating with medical personnel for participants requiring medical attention.
- Implemented rules and regulations to enforce discipline and compliance.
Assistant Manager
Wing It
04.2019 - 08.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
Education
Bachelor of Science - Business Administration
University of Wisconsin - Milwaukee
Milwaukee, WI12.2024
Associate of Applied Science - Business Administration
Milwaukee Area Technical College
Milwaukee, WI05.2023
High School Diploma -
Port Washington High School
Port Washington, WI06.2020
Skills
- Operations Management
- Employee Performance Evaluations
- Product and Service Knowledge
- Employee Scheduling
- Task Delegation
- Business Planning
- Schedule Oversight
Timeline
Assistant Manager
Booz'in
08.2022 - Current
Senior Counselor
Camp Anokijig
05.2021 - 08.2021
Assistant Manager
Wing It
04.2019 - 08.2020
Bachelor of Science - Business Administration
University of Wisconsin - Milwaukee
Associate of Applied Science - Business Administration
Milwaukee Area Technical College
High School Diploma -
Port Washington High School