Micaela Coiro
Denville,NJ
Summary
I'm a professional case manager & social worker with a positive attitude and the ability to deliver consistent positive results. I have excellent interpersonal and communicative skills and I'm extremely passionate about helping others in need. I have dedicated the last 5 years to following my true passion as a volunteer and case manager.
Overview
10
10
years of professional experience
Work History
Case Manager
Each Step Home
09.2020 - Current
- Rapid response in connection with minor's family.
- Verification of sponsor and minor documents matches and legitimacy.
- Explanation of process to sponsor and help offer.
- Collecting all information and documentation needed to complete Family Reunification application.
- Assisting family connect with ORR helpline and open profile with sponsor information.
- Completing family reunification packages.
- Monitoring case and maintaining daily communication with family.
- Checked with sponsor frequently to support comprehensive reunification success.
- Maintain compassionate and respectful relationship with families.
- Seek resources for family support.
- Ensure that all steps taken and documents are correct.
- Educate sponsor to be prepared for minor arrival including education, health and legal process.
- Ensure reunification success.
- Assist minor and sponsor post release including change of address and legal assistance.
- Maintain organized records information and update cases in system.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Maintained 100% success rate while handling high volume of cases at once.
- Self-motivated, with strong sense of personal responsibility and compassion.
Hotel Sales Relationship Manager
New York City - Gray Line Tours
03.2016 - 02.2020
- Business development – Responsible for driving new business through hotel concierge partnerships
- Building new relationships with hotels in order to initiate account openings
- Training concierges on various products sold and how to operate sales system
- Responsible for concierge sales growth within entire network of Manhattan hotel partnerships
- Relationship management – Responsible for customer service and maintaining account relationships
- Once accounts are established, act as primary point of contact for hotels and their concierges
- Manage customer complaints by troubleshooting and negotiating in order to resolve
- Events and entertainment
- Attend industry networking events promoting company
- Host concierge appreciation events in order to recognize and show appreciation to partners.
Owner/Managing member, Creative director
My Photo Booth New York, LLC
09.2013 - 05.2015
- Sales and marketing - Responsible for closing prospective clients for photo booth deals and packages
- Handle all inbound inquiries from business website / lead generation tool
- Receive all referrals from past clients, friends, family and business relationships
- Business development – in charge networking initiatives and online marketing
- Responsible for managing Google AdWords campaign and business website
- Responsible for managing business website via WordPress
- Actively networking in the community to grow and establish business
- Creative design – In charge of design work in relation to photo booth decorations, photo-strip -logos and website
- Utilize Pixlr Editor to design photo-strip -logos
- Work with clients to achieve their ultimate goal for the photo-strip -logos
- Work with clients to meet expectations for decorations and props for event.
Education
A.s Informatics systems Technology - Computer Programming
Ingeniero De La Cierva
Murcia, Spain01.2003
Skills
- Microsoft Office (Excel, PowerPoint, Word)
- Google AdWords
- WordPress
- Pixlr Editor
- Bilingual - Proficient in Spanish and English (Conversational and writing)
- Needs Assessment
- Positive Attitude
- Organization and Multitasking
- Community Resources
- Documentation and Reporting
- Problem-Solving
- Relationship Building
- Empathy and Compassion
- Computer Literacy
- Attention to Detail
- Cross-Cultural Competence
Languages
Spanish
Native or Bilingual
Timeline
Case Manager
Each Step Home
09.2020 - Current
Hotel Sales Relationship Manager
New York City - Gray Line Tours
03.2016 - 02.2020
Owner/Managing member, Creative director
My Photo Booth New York, LLC
09.2013 - 05.2015
A.s Informatics systems Technology - Computer Programming
Ingeniero De La Cierva