Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Mariana Mimessi

Parkland,FL

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

2
2
years of professional experience

Work History

Restaurant Hostess

Serena Pastificio
07.2022 - Current
  • Relayed guest comments or suggestions to manager on duty for further action.
  • Reported problematic guests to management to foster safe and pleasant environment.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Checked in with servers to confirm preparedness before seating customers.
  • Actively monitored restaurant capacity levels throughout the shift, making informed seating decisions to maintain a comfortable dining atmosphere.
  • Assigned customers to tables suitable for needs and restaurant section rotation.

Customer Service Representative

Evolution Yoga
10.2023 - 12.2023
  • Answered constant flow of customer calls.
  • Analyzed customer service trends to discover areas of opportunity.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Responded to customer requests for products, services, and company information.

Customer Service Cashier

Yogurt Craze
02.2022 - 05.2022
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Set up new sales displays each week with fresh merchandise.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Met customer service goals and exceeded customer expectations.
  • Conducted inventory counts by adding each item in stock.
  • Performed cash, card and check transactions to complete customer purchases.

Education

High School Diploma -

Olympic Heights Community High School
Boca Raton, FL
05.2023

Skills

  • Greeting guests
  • Coordinating tasks
  • Conflict and Complaint Resolution
  • Assertiveness
  • Conflict Resolution
  • Flexible and Adaptable
  • Workflow Coordination
  • Customer Service

Languages

Spanish
Professional Working

Timeline

Customer Service Representative

Evolution Yoga
10.2023 - 12.2023

Restaurant Hostess

Serena Pastificio
07.2022 - Current

Customer Service Cashier

Yogurt Craze
02.2022 - 05.2022

High School Diploma -

Olympic Heights Community High School

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Mariana Mimessi